Operations Coordinator

SUMMARY

Welcome to a team where your work truly makes a difference In this role, you'll be a friendly and reliable point of contact for our clients, families, providers, and funding partners. You'll help ensure every individual receives high-quality behavioral support by coordinating schedules, keeping our clinics running smoothly, and providing essential administrative support to our clinical teams. Your positive energy, organization, and commitment to service will help create a welcoming experience for everyone who walks through our doors.

DUTIES AND RESPONSIBILITIES

Customer Care

• Create a warm, supportive experience for clients, families, and internal/external partners by delivering exceptional customer service.
• Maintain office supplies and ensure the clinic environment is clean, organized, and inviting each day.
• Assist with client file requests and documentation needs with accuracy and care.
• Partner with the Client Services Management team to collect important paperwork such as authorizations, consents, and Explanation of Benefits.

Operational Excellence

• Use operational checklists to stay on top of weekly responsibilities and support smooth clinic operations.
• Maintain Client CentralReach labels and keep schedules updated for assigned locations.
• Document communication and cancellations clearly and promptly to help teams stay aligned.
• Build accurate schedules by tracking staff and client availability.
• Prepare scheduling and billing reports and keep assigned clinic lists organized and current.
• Work closely with clinical teams to ensure sessions are converted and signed in a timely manner.
• Step in to provide administrative support coverage when needed, contributing to a team-first environment.
• Partner with Operations Managers to maintain organized folders and digital files.
• Identify and communicate any risks or compliance issues to support a safe and professional workspace.
• Collaborate with other departments to ensure paperwork and tasks are completed quickly and accurately.
• Support accreditation activities with attention to detail and follow-through.
• Meet deadlines consistently, producing high-quality work with care and pride.

Qualifications & Skills

• Must be at least 18 years old
• High School Diploma or equivalent required
• Experience or interest in supporting individuals with disabilities preferred
• Reliable transportation to get you where you need to go required
• Experience in an administrative role preferred
• Completion of First Aid and CPR training within 30 days of hire required
• Ability to pass background check and fingerprint clearance required
• Cleared TB test, where applicable

Skills & Knowledge That Shine

• Clear and confident communication, both written and verbal
• Solid reading and math skills
• Comfortable using electronic devices like tablets, cell phones, and computers
• Strong problem-solving and critical-thinking skills
• Self-motivated and able to manage your time effectively

Physical Requirements

• Sitting at a desk and working on a computer for periods of time
• Navigating the workplace safely and confidently
• Lifting up to 15 lbs as needed

For more questions, please inquire to:

Job Type: Full-time

Pay: $ $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Have you had experience working at an ABA clinic?

Work Location: In person