Patient Care Representative

Join a Team That's Redefining Patient-Centered Care
At FYZICAL City Center Aurora, we're more than a physical therapy clinic—we're a community that values excellence, compassion, and connection. We're seeking a Patient Care Specialist who is eager to grow personally and professionally while making a meaningful difference in the lives of patients across North Aurora and beyond.

In this role, you'll be the friendly face and vital link between patients and our medical practice. In this role, you will provide exceptional customer service by managing patient interactions, scheduling appointments, and supporting clinical staff with administrative tasks. Your energetic approach will help create a welcoming environment that promotes patient satisfaction and efficient clinic operations. This paid position offers an exciting opportunity to develop your skills in a fast-paced medical setting while making a meaningful difference in patients' lives.

What You'll Do

• Greet patients warmly and assist them with check-in procedures to ensure a smooth arrival experience
• Schedule, confirm, and reschedule patient appointments using medical administrative support software based on developed plan of care
• Collect and verify patient information, including insurance details and medical history, utilizing medical terminology accurately
• Submit insurance authorizations, verifying benefits accurately, ensuring proper information for accurate billing
• Answer incoming phone calls promptly, addressing inquiries or directing calls to appropriate clinical staff
• Maintain organized patient records and update electronic health records with relevant information
• Support the clinical team by preparing necessary documentation and ensuring compliance with privacy regulations
• Assist with billing processes, including processing payments and explaining insurance coverage to patients

What You Bring

• 1+ years of full-time insurance verification and authorization experience in a physician, medical specialty, hospital, or home health setting (REQUIRED)
• Hands-on experience with payer portals and high-volume insurance calls
• Familiarity with medical terminology and basic understanding of healthcare procedures
• Proven ability to provide excellent customer service in a fast-paced setting
• Strong organizational skills with attention to detail when managing patient information and schedules
• Office experience demonstrating proficiency with administrative tools such as scheduling software and electronic health records systems
• Proficiency in Microsoft Office 365 and Google Sheets necessary
• Gather new patient data; keep track of all patient referrals
• Follow-up on marketing leads, converting 50% to evaluations

What We Offer

• Performance & Productivity Bonuses
• Flexible Schedule Options, including potential 3-day weekends
• 3 Weeks Paid Time Off (PTO) + paid holidays (depending upon schedule). Full time only
• $400 Monthly Stipend for health insurance
• Future Profit-Sharing Opportunities
• Supportive, family-like team culture that values your ideas and individuality

This role is ideal for motivated individuals eager to grow within the healthcare industry while delivering compassionate support to patients. We value energetic team players who thrive on making a positive impact every day

Ready to Grow with Us?

If you're passionate about patient care, detail-oriented, and thrive in a collaborative setting — we'd love to meet you. Apply today to join our team at FYZICAL City Center Aurora.

Pay: $ $25.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

• Continuing education credits
• Health insurance
• Health savings