Bilingual Case Manager ECM Program

Job Title: Case Manager – ECM Program
Company: Central California Pain Management / Universal Healthcare Services
Location: Bakersfield, CA
Schedule: Full-Time | Monday–Friday, 8:00 AM – 5:00 PM

Position Summary:
We are seeking a compassionate, organized, and motivated Case Manager to join our Enhanced Care Management (ECM) Program. This role focuses on supporting high-risk patients through care coordination, outreach, and ongoing follow-up to improve health outcomes and reduce barriers to care.

The ideal candidate is patient-centered, detail-oriented, and experienced in care coordination, social services, or managed care programs.

Key Responsibilities:

• Conduct outbound and inbound patient outreach for ECM enrollment and follow-up
• Assess patient needs and identify barriers to care (medical, behavioral, social)
• Coordinate care with providers, clinics, and community resources
• Assist patients with appointment scheduling, referrals, and follow-ups
• Document all patient interactions accurately in the EMR and ECM tracking tools
• Maintain assigned patient caseload and meet daily/weekly productivity goals
• Collaborate with clinical teams, eligibility, referrals, and care coordinators
• Support quality metrics, audits, and program compliance requirements
• Maintain patient confidentiality and HIPAA compliance at all times

Qualifications:

• Case management, care coordination, social work, or healthcare experience required
• Experience with ECM, Medi-Cal, managed care, or population health programs preferred
• Strong communication and interpersonal skills
• Comfortable with high-volume outreach and documentation
• EMR/EHR experience required
• Bilingual (English/Spanish) strongly preferred
• LVN, MA, or equivalent healthcare background a plus

Schedule & Benefits:

• Full-time: Monday–Friday, 8:00 AM – 5:00 PM
• Competitive pay based on experience
• Benefits available for eligible employees
• Supportive team environment with growth opportunities

Job Type: Full-time

Expected hours: 40 per week

Work Location: In person