Operations Analyst

Overview
The Operations Analyst will play a critical role in supporting the operational effectiveness and analytical needs of First Person Care Clinic (FPCC). This position partners closely with leadership and cross-functional teams to analyze workflows, track performance metrics, support pharmacy and clinical operations, and drive data-informed decision-making across the organization. The role blends operational analysis, process improvement, pharmacy program support, and project coordination to ensure FPCC operates efficiently while continuing to deliver high-quality, accessible care.

The ideal candidate is analytical, detail-oriented, process-driven, and comfortable translating data into actionable insights in a fast-paced healthcare environment.

Duties

Operations Analysis & Administration

• Oversee and streamline daily operational processes to support organizational efficiency.

• Monitor and report on performance metrics, trends, and KPIs across departments.

• Assist with the development and implementation of administrative systems, policies, and procedures.

• Monitor timelines, deliverables, and resource allocation for ongoing initiatives.

• Prepare operational reports, summaries, and data tracking for leadership review.

• Coordinate interdepartmental communication to ensure alignment on key objectives.

Pharmacy Operations Management

• Oversee and manage pharmacy-related operations, and other pharmacy benefit programs.

• Ensure compliance with federal, state, and payer-specific regulations governing pharmacy services.

• Coordinate with pharmacies, payers, and internal clinical teams to resolve issues and improve patient access to medications.

• Track and optimize pharmacy-related financial performance, including reimbursements and cost savings initiatives.

• Maintain relationships with vendors, pharmacy benefit managers, and partner organizations.

Project Management

• Assist in planning, executing, and monitoring projects from inception to completion.

• Track project progress, deadlines, and deliverables to ensure timely completion.

• Collaborate with internal teams and external partners to support successful outcomes.

• Identify potential risks or roadblocks and proactively recommend solutions.

*This list is not exhaustive and may include other duties as assigned by the supervisor.

Qualifications

• Minimum 1.5 years of experience in operations, administrative support, executive assistance, or project coordination (healthcare or nonprofit experience preferred).

• Bachelor's Degree preferred.

Skills

Strong analytical and problem-solving skills.

· Exceptional organizational skills and attention to detail.

· Ability to interpret data, identify trends, and communicate insights clearly.

· Strong written and verbal communication skills.

· Ability to manage multiple priorities with professionalism and discretion.

· Translate complex datasets into clear, actionable insights and recommendations to support leadership decision-making.

· Support data validation, audit readiness, and ongoing process improvement initiatives by ensuring accuracy, consistency, and integrity of operational data.

· Proficiency in Microsoft Office Suite (especially Excel) and comfort with data tracking and reporting tools.

· Self-motivated, adaptable, and comfortable working in a dynamic healthcare environment.

Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid parental leave
• Paid time off
• Vision insurance

Work Location: In person