Customer Service Representative

Company Overview

Madden & Associates LLP is a dynamic and supportive LegalShield provider firm based in Rocklin, CA. We pride ourselves on delivering exceptional legal services and customer support in a fast-paced environment.

Summary

We are seeking a dedicated Customer Service Representative to join our team at Madden & Associates LLP. This role is crucial in providing outstanding support to our clients and ensuring their needs are met efficiently. If you thrive in a fast-paced environment and have a passion for helping others, we want to hear from you

Responsibilities

• Provide exceptional customer service to clients via phone and email.
• Handle inbound inquiries and make outbound calls to assist clients with their legal needs.
• Maintain professionalism and phone etiquette during all interactions.
• Analyze client issues and provide effective solutions in a timely manner.
• Document client interactions accurately in our systems for future reference.
• Collaborate with team members to improve service delivery and client satisfaction.

Requirements

• Proven experience in customer support or call center environments.
• Strong phone etiquette and communication skills, both verbal and written.
• Ability to analyze client needs and provide appropriate solutions.
• Multilingual skills are a plus but not required.
• Familiarity with sales processes is beneficial but not mandatory.

If you're ready to make a difference in the lives of our clients while working in a supportive team environment, apply today to join Madden & Associates LLP as our next Customer Service Representative

Job Type:

Part-time

Benefits:

• 401(k)
• On-the-job training
• Paid time off

Ability to Commute:

• Rocklin, CA Required)
• Work Location: In person