Front Desk Associate

Job Summary
We are seeking an energetic and dedicated Front Desk Associate to be the welcoming face of our hospitality team. In this vital role, you will create a positive first impression for guests, manage front desk operations, and ensure seamless guest experiences. Your enthusiasm, professionalism, and attention to detail will contribute to a warm, efficient environment that keeps guests coming back. This paid position offers an exciting opportunity to develop your hospitality management skills while delivering exceptional customer service in a dynamic resort or hotel setting.

Duties

• Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently
• Manage multi-line phone systems with professionalism, providing accurate information and courteous assistance
• Handle guest inquiries, requests, and complaints promptly to ensure satisfaction and resolve issues effectively
• Maintain accurate reservation records and update guest information using hotel management software
• Coordinate with housekeeping, maintenance, and other departments to meet guest needs swiftly
• Provide detailed guest services such as concierge assistance, local recommendations, and special requests
• Uphold phone etiquette standards and ensure all communication reflects the hospitality brand's welcoming tone

Requirements

• Previous experience in hotel management or front desk operations preferred but not required; hospitality management experience is a plus
• Multilingual or bilingual skills highly desirable to serve diverse guests effectively
• Strong customer service skills with a friendly, approachable demeanor
• Excellent communication skills, including proficiency with multi-line phone systems and professional phone etiquette
• Ability to handle night audit responsibilities or work flexible hours including evenings or overnight shifts if needed
• Knowledge of hotel or resort operations and guest relations best practices is advantageous
• Demonstrated ability to stay organized under pressure while maintaining a positive attitude

Join us in creating memorable guest experiences We value energetic individuals who thrive in hospitality environments and are eager to grow their careers in hotel management. This is a paid opportunity designed for motivated professionals passionate about delivering exceptional service in a vibrant resort or hotel setting.

Job Type: Part-time

Pay: $15.25 per hour

Expected hours: 32 – 40 per week

Work Location: In person