Patient Coordinator Float

General Statement of Duties

The Patient Coordinator serves as the primary liaison between patients and their assigned sub-specialty providers, ensuring a high standard of patient access, service, and continuity of care. This role functions as the central point of contact for routine and urgent communications, including post-operative care instructions and coordination of follow-up needs.

Schedule: Monday-Friday 8am-5pm

Benefits:

• 401(k) matching + profit sharing
• Health/Dental/Vision Insurance
• FSA/HSA options
• Life insurance/AD&D/STD/LTD
• Paid time off
• Employee Discount Program
• Wellness Program

Essential Functions

Acting in a concierge-style capacity, the Patient Coordinator supports a seamless patient experience by:

• Primary point of contact for the patient
• Managing document workflows
• Processing referrals
• Acquiring insurance authorizations
• Preparing charts
• Optimize clinic readiness
• Ensuring daily clinic capacity is fully utilized
• Triaging patient needs
• Facilitating efficient communication between clinical and administrative teams
• Coordinate schedules of multiple resources, including outside facilities (i.e. providers, physical resources, and clinical staff schedules)
• This role also is required to cover Registration

Assists with related tasks and initiatives to support the overall goals of the practice.

Educations & Experience

• Minimum of a High School Diploma or equivalent.
• 1-3 years of experience in healthcare scheduling or equivalent of experience in a healthcare setting, knowledge of medical insurance and familiarity with electronic medical records.

Requirements

• Must have excellent ability and understanding to use necessary technology including computers and software applications.
• Must maintain patient confidentiality.
• Must demonstrate excellent customer service skills.
• Must demonstrate a consistent positive attitude, and display of professional conduct always.
• Must possess excellent verbal and written communication skills as well as interpersonal skills with patients, staff, and other healthcare professionals.
• Critical thinking skills also essential.
• Thorough understanding of medical terminology preferred.
• Must be able to multitask and prioritize.

Working Conditions

• Travel to other offices is not normally required, however may be necessary upon request.
• Requires sitting and standing associated with a normal office environment.
• Some bending and stretching are required.
• Manual dexterity using computer is required.

OrthoConnecticut, delivering exceptional care and real results has always been our mission, though we did things a little differently when we opened our doors in 1954. Today, we provide orthopedic care in a new state-of-the-art Musculoskeletal Center of Excellence, in which we provide the full spectrum of high-quality services under one roof. Now we can diagnose and treat the complete range of musculoskeletal issues for all ages in one easily accessible location with minimal wait time and a more efficient patient experience. One thing that hasn't changed since in 1954: our commitment to you

OrthoConnecticut is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The above statement reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.