BDC Manager

BDC Manager | Independence Nissan of Wellesley

Who We Are

Independence Nissan is not a "wait and see" store.

We are a high-performance dealership built on accountability, speed, and results.

We believe in volume with discipline, process with urgency, and people who want to win.

If you believe pressure creates diamonds and excuses don't sell cars, keep reading.

Position Overview

The BDC Manager is the engine of our sales operation.

You are responsible for:

• Lead conversion

• Appointment setting

• Show rate

• Communication discipline

• Team energy and accountability

This role is not administrative.

It is production-based leadership.

Your mission:

Turn internet, phone, and digital opportunities into confirmed, shown, and sold appointments—every single day.

Core Responsibilities:

Leadership & Accountability

• Recruit, train, and manage a high-performing BDC team

• Set daily, weekly, and monthly performance expectations

• Hold reps accountable to KPIs with real-time coaching

• Create urgency, energy, and competitive culture inside the BDC

Process & Performance

• Ensure 100% lead coverage across all platforms

• Enforce speed-to-lead standards (minutes matter)

• Drive appointment set, show, and sold ratios

• Monitor call quality, texting discipline, and follow-up execution

• Implement scripts, word tracks, and objection handling that convert

Reporting & Metrics

• Track and report:

• Leads worked

• Appointments set

• Appointments shown

• Appointments sold

• Contact rate

• Work directly with Sales Managers to align inventory, promotions, and appointment strategy

• Identify breakdowns and fix them immediately—no lag time

Training & Development

• Coach daily: calls, texts, CRM usage

• Develop future leaders within the BDC

• Maintain consistency in messaging, tone, and brand voice

• Train reps to sell the appointment, not the car

What Success Looks Like

• Consistent appointment volume

• Strong show rates

• Clean CRM with no dead leads

• High energy, competitive BDC culture

• No excuses—only adjustments and results

Requirements

• Proven BDC leadership experience in automotive retail

• Strong understanding of CRM systems and lead sources

• Ability to coach, motivate, and correct in real time

• Thick skin, strong presence, and respect for standards

• Results-oriented mindset (activity + outcomes)

What We Offer

• Competitive base + performance-driven compensation

• Growth opportunities within Independence Auto Group

• Direct impact on store success and earnings

• A leadership team that moves fast and rewards results

Final Word

This is not a role for someone who needs hand-holding.

This is a role for someone who wants ownership, responsibility, and the chance to build something elite.

If you want comfort—this isn't it.

If you want wins—welcome to Independence Nissan

Job Type: Full-time

Pay: $4, $7,000.00 per month

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Vision insurance

Work Location: In person