Les coordonnées de l'entreprise sont confidentielles
Based in Dortmund
S'inscrireDesktop Support Engineer
- Desktop Support+1XXXX
- CCNACertifications+2XXXX
- Dortmund, North Rhine-Westphalia, Germany
- Desktop Support+1XXXX
- CCNACertifications+2XXXX
- Dortmund, North Rhine-Westphalia, Germany
Enterprise
À propos
Companies on the platform are looking for highly skilled Desktop Support Engineers to join their team. The ideal candidates will be responsible for providing user support and customer service on company-supported computer applications and platforms, troubleshooting problems, and maintaining corporate hardware and software. The salary range for this position is approximately €40,000 to €55,000+, depending on experience and qualifications.
Avantages et bénéfices
- Work-life balance
- Competitive salary package
Poste
Votre profil
- You possess a degree in Computer Science, Information Technology, or a related field.
- You have proven experience as a Desktop Support Engineer or Support Technician.
- Strong knowledge of computer systems and mobile devices.
- Excellent troubleshooting skills.
- Strong communication skills and the ability to provide step-by-step technical help, both written and verbal.
Vos tâches
- Address user tickets regarding hardware, software, and networking.
- Walk customers through installing applications and computer peripherals.
- Ask targeted questions to diagnose problems.
- Guide users with simple, step-by-step instructions.
- Conduct remote troubleshooting.
- Test alternative pathways until you resolve an issue.
- Customize desktop applications to meet user needs.
- Record technical issues and solutions in logs.
Compétences idéales
- CCNA
- Certifications
Expérience professionnelle
- Desktop Support
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