Les coordonnées de l'entreprise sont confidentielles
Based in Lausanne
S'inscrireDesktop Support Engineer
- Desktop Support+1XXXX
- CertificationsCisco Certified Network Associate (CCNA)Database ManagementNetwork Administration+4XXXX
- Lausanne, Vaud, Switzerland
- Desktop Support+1XXXX
- CertificationsCisco Certified Network Associate (CCNA)Database ManagementNetwork Administration+4XXXX
- Lausanne, Vaud, Switzerland
Enterprise
Ă propos
Companies on the platform are looking for highly skilled Desktop Support Engineers to join their team. The ideal candidates will be responsible for providing technical support and assistance to staff, ensuring proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as in-person, hands-on help at the desktop level. The salary range for this position is approximately CHF 70,000 to CHF 90,000+ per year, depending on experience and qualifications.
Avantages et bénéfices
- Work-life balance
- Competitive salary package
Poste
Votre profil
- Proven experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
- Strong knowledge of computer software, hardware, and networks.
- Ability to troubleshoot, diagnose, and resolve technical issues.
- Excellent problem-solving and communication skills.
- Familiarity with various operating systems (e.g., Windows, macOS) and office productivity software.
- Ability to manage time and prioritize tasks effectively.
Vos tĂąches
- Serve as the first point of contact for employees seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
Compétences idéales
- Certifications
- Cisco Certified Network Associate (CCNA)
- Database Management
- Network Administration
Expérience professionnelle
- Desktop Support
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