Based in Lausanne

Desktop Support Engineer

Desktop Support
+1
XXXX
Certifications
Cisco Certified Network Associate (CCNA)
Database Management
Network Administration
+4
XXXX
Lausanne, Vaud, Switzerland

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Desktop Support
+1
XXXX
Certifications
Cisco Certified Network Associate (CCNA)
Database Management
Network Administration
+4
XXXX
Lausanne, Vaud, Switzerland

Company

About

Companies on the platform are looking for highly skilled Desktop Support Engineers to join their team. The ideal candidates will be responsible for providing technical support and assistance to staff, ensuring proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as in-person, hands-on help at the desktop level. The salary range for this position is approximately CHF 70,000 to CHF 90,000+ per year, depending on experience and qualifications.

Perks & Benefits

Work-life balance
Competitive salary package

Vacancy

Who you are

Proven experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
Strong knowledge of computer software, hardware, and networks.
Ability to troubleshoot, diagnose, and resolve technical issues.
Excellent problem-solving and communication skills.
Familiarity with various operating systems (e.g., Windows, macOS) and office productivity software.
Ability to manage time and prioritize tasks effectively.

Your tasks

Serve as the first point of contact for employees seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Follow-up and update customer status and information.
Pass on any feedback or suggestions by customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.

Nice-to-have skills

Certifications
Cisco Certified Network Associate (CCNA)
Database Management
Network Administration

Lausanne, Vaud, Switzerland

Work experience

Desktop Support

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