Les coordonnées de l'entreprise sont confidentielles
Based in Basel
S'inscrireDesktop Support Engineer
- Desktop Support+1XXXX
- CertificationsDatabase Management+2XXXX
- Basel, Basel-Stadt, Switzerland
- Desktop Support+1XXXX
- CertificationsDatabase Management+2XXXX
- Basel, Basel-Stadt, Switzerland
Enterprise
Ă propos
Companies on the platform are looking for highly skilled Desktop Support Engineers to join their team. The ideal candidates will be responsible for providing technical assistance and support related to computer systems, hardware, and software, as well as responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. The salary range for this position is approximately CHF 70,000 to CHF 90,000+ per year, depending on experience and qualifications.
Avantages et bénéfices
- Work-life balance
- Dynamic and ambitious environment
- Competitive salary package
- Opportunities for professional development
Poste
Votre profil
- Proven experience as a Desktop Support Engineer or similar role
- Strong knowledge of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent problem-solving and communication skills
Vos tĂąches
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Follow up with clients to ensure their systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
Compétences idéales
- Certifications
- Database Management
Expérience professionnelle
- Desktop Support
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