Company details are confidential
Based in Basel
SignupDesktop Support Engineer
- Desktop Support+1XXXX
- CertificationsDatabase Management+2XXXX
- Basel, Basel-Stadt, Switzerland
- Desktop Support+1XXXX
- CertificationsDatabase Management+2XXXX
- Basel, Basel-Stadt, Switzerland
Company
About
Companies on the platform are looking for highly skilled Desktop Support Engineers to join their team. The ideal candidates will be responsible for providing technical assistance and support related to computer systems, hardware, and software, as well as responding to queries, running diagnostic programs, isolating problems, and determining and implementing solutions. The salary range for this position is approximately CHF 70,000 to CHF 90,000+ per year, depending on experience and qualifications.
Perks & Benefits
- Work-life balance
- Dynamic and ambitious environment
- Competitive salary package
- Opportunities for professional development
Vacancy
Who you are
- Proven experience as a Desktop Support Engineer or similar role
- Strong knowledge of computer systems, mobile devices, and other tech products
- Ability to diagnose and resolve basic technical issues
- Excellent problem-solving and communication skills
Your tasks
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Follow up with clients to ensure their systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
Nice-to-have skills
- Certifications
- Database Management
Work experience
- Desktop Support
Are you interested in this job? Create an account and get matched with opportunitiesCreate an accountIMPORTANT: The only thing you have to do is create your account on TieTalent and THAT'S IT 🙂 + IT'S FREE for talents! YOU WON'T apply for this specific job but rather if there is a match with this opportunity, you will be contacted and have more details about it.