Company details are confidential
(Closed)
SignupService Desk Specialist
- Desktop Support+1XXXX
- TroubleshootingTicketingScripting+3XXXX
- Lausanne, Vaud, Switzerland
- Desktop Support+1XXXX
- TroubleshootingTicketingScripting+3XXXX
- Lausanne, Vaud, Switzerland
Company
About
The hiring company is a Swiss software company specialized in development of solutions available in saas (software-as-a service). Different applications for different companies in the public sector. Due to their activity, they are looking for a Service Desk Specialist to join their team based in Lausanne area , Switzerland. The salary range for this position is CHF90-120K/year (depending on profile and years of experience).
Perks & Benefits
- To make your daily life more pleasant: home office, flexible working hours...
- Personalised career development
- Pleasant working environment
Vacancy
Who you are
- HES, ETH or equivalent degree
- Fluency in French and a good understanding in German, minimum B2 (Oral and written)
- High interpersonal and communication skills as well as strong customer service and quality orientation
Your tasks
- You will be joining a team that is well advanced in agility (scrum)
- You will work in a small team, and in close collaboration with the Development and System Engineer teams to contribute to the satisfaction of the customers in the support of their business applications
- Processing requests, level 2 support, Troubleshooting
- Resolution of incidents with the help of business or technical specialists if necessary
- Coordination of patch delivery and part of the maintenance activities with customers
- Active participation in the quality assurance
Nice-to-have skills
- Troubleshooting
- Ticketing
- Scripting
Work experience
- Desktop Support
Languages
- English
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