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Advanced Medical Support Assistant (EHRM)US Department of Veterans Affairs • Iron Mountain, Michigan, United States
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Advanced Medical Support Assistant (EHRM)

US Department of Veterans Affairs
  • US
    Iron Mountain, Michigan, United States
  • US
    Iron Mountain, Michigan, United States
Jetzt Bewerben

Über

Medical Support Assistant

The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model. The incumbent provides administrative support to clinicians and other administrative and professional staff throughout the medical staff office for purposes of coordinating VACC medical care for Veterans when the inpatient or outpatient provider has deemed such care necessary. The VACC program requires administrative scheduling and appointment coordination for diagnostic testing, and consultative appointments for many clinical services. Incumbent must receive phone calls in a courteous and timely manner, determine the nature of requests, provide the information desired using privacy rules and established processes. A caring, compassionate and sensitive manner is essential when explaining procedures to Veterans and their family both in person and on the phone. The Advanced MSA is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of work to meet team and patient needs.

This position is responsible for generating authorizations for pre-authorized outpatient, unauthorized and emergency care claims, while making eligibility determinations for the various programs in VACC. Works closely with utilization review to ensure proper authorizations are issued and appropriate correspondence is sent to vendors. He/She acts as a liaison between the veteran and the vendors with regard to the VACC section and VA clinical services and/or primary care services. Obtains requested reports, x-rays, labs and any pertinent information required to complete the VACC Coordination consult in CPRS. Ensures all necessary components and documentation is distributed to appropriate services at the private institution where service will be provided. Prioritizes requested procedure based on urgency. The incumbent is responsible for the coordination of all administrative information between the professional staff and the patient. This includes data entry, administratively managing consult requests, and making and notifying the patient of his/her scheduled appointment with the outside providers. Responsible for maintaining a current directory of contact information in Excel, to include name, address, phone, and fax numbers of institution, contact person. The incumbent is responsible for generating correspondence to the Veterans and various providers and managing all received correspondence related to their Community Care.

Provides advisory and technical assistance to Veterans and staff in answering questions. Determines the nature of Veterans' needs, questions or complaints. Provides necessary information to the staff and the patient, dealing with a wide range of problems including atypical and complex situations.

Incumbent utilizes HSRM and VISTA to manage and coordinate appointment management with the creation of authorizations as outlined by the Office of Integrated Veteran Care (IVC) Field Guidebook.

Other duties as assigned.

  • Iron Mountain, Michigan, United States

Sprachkenntnisse

  • English
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