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Key Account Manager
- Memphis, Tennessee, United States
- Memphis, Tennessee, United States
Über
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Key Account Manager at RXO, you'll serve as the primary point of contact and relationship manager for our most important intermodal and drayage clients, ensuring seamless execution across complex supply chains.
What your day-to-day will look like:
- Serve as an advocate and liaison for RXO's top intermodal and drayage clients, ensuring consistent communication, visibility, and overall customer satisfaction
- Expand existing customer accounts through strategic relationship development and mode-specific solutions
- Collaborate with operations, procurement, and carrier partners to secure competitive terms, including rate negotiations, capacity alignment, and specialized equipment needs (containers, chassis, rail, etc.)
- Maintain a strong understanding of intermodal and drayage networks, including port operations, rail providers, and inland distribution, to proactively meet client needs
- Manage shipments cradle-to-grave, ensuring execution, milestone tracking, and issue resolution across port, rail, and final-mile delivery
- Ensure the integrity of each shipment and the RXO brand by following standard processes and best practices
- Update internal systems and tracking tools throughout the day to maintain accurate reporting, visibility, and performance metrics
- Monitor billing accuracy, accessorials, and cost controls to ensure efficient and mutually beneficial operations
At a minimum, you'll need:
- Bachelor's degree or equivalent related work or military experience
- 1+ year of professional experience
It'd be great if you also have:
- 5+ years of experience in a transportation or logistics environment, preferably with intermodal and drayage exposure
- Strong understanding of port operations, rail networks, and containerized freight movement
- Excellent verbal and written communication skills
Our Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
Sprachkenntnisse
- English
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