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Supervisor Patient Access - Mobile
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Supervisor Patient Access - Mobile
- Houston, Texas, United States
- Houston, Texas, United States
Über
Talent Area: Professional - Non-Clinical
Full/Part Time: Full time
Location: Houston, TX, US
Department: PT Access EC-Days
Shift: Shifts vary, evening, overnight, and weekends
Job ID: 425273
We are searching for a Supervisor Patient Access- Mobile. Someone who will be responsible for providing day-to-day direction and oversight to the assigned admissions team and serving as a resource for all admissions staff on highly complex issues and problem resolution. The Admissions Supervisor functions as a subject matter expert for the assigned Patient Access Representatives (PARs) and Patient Access Coordinators (PACs). The Admissions Supervisor is expected to serve as a role model through providing high quality customer service in accordance with established organization and department regulations, policies and procedures. Performs accurate mobile registration using a Workstation on Wheels to complete bedside and unit-based collection and verification of demographic, insurance, and consent information while delivering compassionate, efficient service at the point of care in the applicable areas.
Think you've got what it takes?
Qualifications:
HS Diploma or GED is required
2 years' experience in scheduling, registration, and or pre/service verification required
An associates or bachelor's degree may be substituted for the experience required.
Responsibilities:
Plans and deploys people and resources to ensure the teams are manned at all appropriate times and customers receive prompt attention.
Coach and develop team members to required standards.
Implement quality controls through routine auditing to ensure process adherence and delivery of quality service.
Provides excellent customer service to internal and external customers.
Will provide Management support and supervision of daily operations.
Ensures timely and effective two-way communication of strategic and operational messages to teams.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children’s without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
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Sprachkenntnisse
- English
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