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Field Applications Engineer
- Boston, Massachusetts, United States
- Boston, Massachusetts, United States
Über
Responsibilities
Coordinate installation and commissioning of Sea Machines products in customer marine vessels worldwide working with our dealer network.
Monitor Sea Machines product performance in customer fleets.
Respond to customer support inquiries and provide timely resolution of customer field issues.
Maintain regular communications and reporting of any field issue to the operations and technology teams.
Provide input to product documentation including installation, service and user manuals.
Service test boat and office simulation equipment when required.
Requirements and Skills
7+ years of installation and service experience for complex hardware/software technology products
A background in supporting marine systems, controls, PLCs and electronics is required to be successful in this role.
Must be skilled in electrical troubleshooting and test equipment use.
Foster a customer support culture based on execution, quality and responsiveness.
Project professionalism, confidence and competence in communications and interactions with customers, partners, teams and management.
Ability to work collaboratively across departmental functions.
Significant travel is required for this position 25-50%
Minimum of an Bachelor’s degree in Engineering Technology, Marine Engineering, Operations or a related STEM discipline is required.
Desired Skills and Experience
Marine certifications or licenses are a plus.
Linux experience, networking experience, coding experience are all helpful although not required.
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Sprachkenntnisse
- English
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