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Sales Account Manager - Frontier
- New York, New York, United States
- New York, New York, United States
Über
Sales With a Human Touch (and a Bit of Swagger) We’re the team behind the scenes, making Frontier Communications look good and keep folks connected without the boring corporate vibe. Whether it’s chatting one-on-one, sharing the latest promo, or fixing a frown with a solution, we’re here to keep customers happy and the brand strong. Sales shouldn’t feel like selling; it should feel like helping.
Responsibilities
Serve as the main point of contact on behalf of Frontier and communicate directly with residential customers to promote Frontier’s telecommunications products and services
Handle product inquiries, resolving conflicts to ensure satisfaction, and ensuring all sales interactions comply with company policies and industry regulations
Review all sales orders to meet quality and compliance requirements to ensure successful conversion through the sales process
Proactively identify, understand, and solve client problems promptly and effectively to maintain a positive sales experience
Support the sales team by guiding realistic customer expectations and escalating complex customer issues to the appropriate department
Work closely with fellow Sales Account Managers and the sales team to analyze approaches, share insights, and develop more effective sales strategies
Establish and maintain open communication channels for continuous information and feedback exchange between the client and the internal team
Acquire a comprehensive understanding of Frontier Communications' residential products and services, including benefits, pricing, and specifications, to provide informed client support
Qualifications
Proven ability to communicate effectively with clients, resolve conflicts, and ensure overall compliance.
Strong experience in reviewing major client deliverables.
Skilled in assisting sales team members with managing customer expectations and handling escalated concerns.
Collaborative mindset with the ability to work with sales teams to improve strategies and techniques.
High performance equals high pay—this is a performance-based commission-only role with limitless earnings. Industry-leading incentives are listed as OTE averages.
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Sprachkenntnisse
- English
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