REGISTRIEREN

Jobbörse

Finde Jobs in deiner Nähe – ob vor Ort, hybrid oder remote.
  • Ähnliche Jobs zu: Sales Operations Analyst
XX
Sales Operations AnalystQTS Data Centers • Duluth, Minnesota, United States
Jetzt Bewerben
XX

Sales Operations Analyst

QTS Data Centers
  • US
    Duluth, Minnesota, United States
  • US
    Duluth, Minnesota, United States
Jetzt Bewerben

Über

It’s exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today’s dynamic digital transformation. Our world‑class data centers empower our customers’ most strategic growth initiatives, positioning us as a global leader in digital infrastructure.
As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting‑edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals.
At QTS, we are Powered by People. Our team members are the cornerstone of our culture, innovation, and growth. They are mission‑driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we’re achieving remarkable things and shaping the future of digital infrastructure.
And we’d like to invite you to join us.
In addition to a variety of benefit packages, QTS goes above and beyond for our employees:
Roth and Traditional 401(k) matching contributions with immediate vesting
Every employee is bonus or commission eligible
Generous PTO, Paid Volunteer Days Plus Floating Holidays
Stock Purchase Plan (SPP)
11 paid Holidays Annually/Holiday compensation when worked
Pet and Legal Insurance
Q‑Rest Sabbatical Program
Q‑Anniversary Service Award Program
Parental Leave for primary and secondary caregivers
Military Benefits Package
QTS Charitable Matching Gift Program
QTS Scholarship for Employee Dependents
QTS Crisis Fund
Wellness Program
Tuition Reimbursement Program
Who You Are The
Sales Operations Analyst
is a key member of the Sales Support Team, responsible for managing inbound requests through Salesforce case management and supporting issue resolution, CRM support, quote and data governance, SLA adherence, and contract support. This role serves as the primary Level 1 Salesforce support function and the first point of contact for Sales through structured case intake. The Analyst ensures timely resolution of requests while maintaining high standards of data accuracy, process compliance, and quality assurance across the quote‑to‑cash lifecycle. Acting as a critical control point, this role helps drive efficient deal progression while safeguarding the integrity of quotes, contracts, and system data.
What You Will Do
Serve as the first line of support for Sales inquiries submitted through Salesforce cases, owning issue resolution from intake through closure.
Troubleshoot and resolve quoting, data, and process‑related issues impacting deal progression.
Identify root causes of recurring issues and recommend process improvements to reduce friction and rework.
CRM Support (Salesforce – Level 1)
Provide Level 1 Salesforce support, assisting Sales with technical troubleshooting, system navigation, quote creation, and process adherence.
Guide users on proper use of Salesforce tools, workflows, and required data inputs within the quote‑to‑cash process.
Escalate complex system or configuration issues to appropriate teams while maintaining ownership and visibility.
Partner with Technical Business Services team to test and implement system improvements.
Quote & Data Governance
Act as a quality assurance checkpoint by reviewing quotes, contracts, and related data for accuracy, completeness, and policy compliance.
Enforce data governance standards within Salesforce, ensuring consistency of customer, pricing, and contract data.
Identify and correct discrepancies, incomplete records, and non‑compliant submissions prior to quote issuance or execution.
Ensure data integrity to support accurate downstream billing, revenue recognition, pipeline management and reporting.
SLA Management
Manage and prioritize case queues to meet defined SLA expectations for response and resolution times.
Monitor workload and case aging, ensuring timely follow‑up and proactive communication with stakeholders.
Maintain clear, professional documentation within cases, including status updates, required actions, and final resolution.
Identify risks to SLA adherence and elevate appropriately.
Contract Support
Review contracts for accuracy, alignment with approved quotes, and completeness prior to execution.
Coordinate with Sales, Legal, and Finance to support revisions, approvals, and finalization of agreements.
Ensure all contract‑related documentation is properly captured and stored within Salesforce and supporting systems.
Support audit readiness by ensuring contracts and associated records meet internal control standards.
Cross‑Functional & Operational Support
Serve as a central coordination point across Sales, Legal, Deal Desk, Finance, and other internal teams to facilitate deal progression.
Monitor trends in case volume, issue types, and data quality, providing insights to management.
Identify opportunities to improve workflows, enhance data quality, and increase efficiency within the Sales Support function.
Keep management informed of operational risks, SLA performance, and process gaps.
Contribute to department and company objectives through disciplined execution and continuous improvement.
Adhere to established security safeguards, procedures, and company policies.
Perform other duties as assigned.
What You Need To Be Successful
Bachelor’s degree or relevant work experience
Three or more years relevant work experience
Knowledge of Microsoft Office Suite
Salesforce.com CRM or equivalent CRM system experience is a plus
Proven customer‑facing administrative support, multitasking, and time management skills
Preferred Qualifications
Prior experience in a data center and Sales Operations
Knowledge, Skills, And Abilities
Positive, can‑do attitude.
Excellent interpersonal, written, and verbal communication skills.
Strong analytical and problem‑solving skills, well organized, with solid attention to detail.
Results orientation and attention to timely and accurate completion of daily work requirements.
Ability to multi‑task, work under pressure and meet deadlines.
Demonstrated ability to interact constructively with individuals at all levels within the organization and to work in a team environment.
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.
The "Know Your Rights" Poster is included here:
Know Your Rights (English)
Know Your Rights (Spanish)
The Pay Transparency Policy Is Available Here Pay Transparency Nondiscrimination Poster-Formatted
QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.
QTS - Powered By People
#J-18808-Ljbffr
  • Duluth, Minnesota, United States

Sprachkenntnisse

  • English
Hinweis für Nutzer

Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.