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Junior Desktop Support TechnicianoneQuva • New York, New York, United States
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Junior Desktop Support Technician

oneQuva
  • US
    New York, New York, United States
  • US
    New York, New York, United States
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Über

Location: NJ - Bloomsbury Site, 519 NJ-173, Bloomsbury, NJ 08804, USA
The Junior IT Desktop Support Technician provides first-line technical support to end-users across the organization. This position assists with troubleshooting hardware and software issues, maintaining IT equipment, supporting system access requests, and ensuring a high level of customer service. The ideal candidate is a proactive problem-solver with a strong interest in IT systems, eager to grow their technical expertise. At Quva, you will be an essential part of a mission-driven organization dedicated to expanding critical access to quality, affordable medication and data insights while promoting a culture of innovation, collaboration, and continuous improvement.
This is a part-time role, working Monday, Wednesday and Friday from 10:00 AM to 6:00 PM based on site in our Bloomsbury, NJ location. This is a safety sensitive position that may be subject to random drug testing, in accordance with applicable laws.
What the Jr IT Desktop Support Specialist Does Each Day:
Provide timely technical support to employees via phone, email, remote tools, or in person
Diagnose and resolve hardware, software, and peripheral issues (e.g., desktops, laptops, printers, monitors)
Assist with setup, configuration, and deployment of new computers and devices
Manage user accounts and access within Microsoft 365, Active Directory, and other enterprise systems
Install, update, and maintain approved software and operating systems
Support basic network connectivity issues (Wi-Fi, VPN, Ethernet)
Log all incidents and resolutions in the IT helpdesk ticketing system
Maintain accurate inventory of IT equipment and accessories
Assist with onboarding and offboarding of employees (equipment setup, account creation/termination)
Escalate complex technical issues to senior IT staff or vendors as needed
Follow established IT policies, security protocols, and data protection procedures
Participate in IT projects and continuous improvement initiatives
Other duties as assigned
Our Most Successful IT Desktop Support Specialist:
Possesses analytical thinking skills
Is a conceptual thinker
Is adaptable and objective
Can confront peers and subordinates constructively
Is aware of others interpersonally
Has excellent communications skills, good client management skills, good negotiation skills, excellent technical knowledge, initiative, and a “can do attitude”
Has a good grasp of Information Technology fundamentals and knowledge of theoretical and practical developments in IT troubleshooting
Minimum Requirements for this Role:
Legally authorized to work in the job posting country
Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
0–2 years of IT support or helpdesk experience preferred
Experience with Windows and macOS operating systems, Microsoft 365 suite, and basic networking concepts
CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) preferred
Pay Range: $18.85-$27.34/hour
About Quva: Quva is a national, industry-leading provider of compounded injectable medicines and software solutions that help power the business of hospital and health-system pharmacy. Quva Pharma produces and distributes injectable medicines required by health care providers and critical to patient care. Quva BrightStream partners with health-systems to analyze large amounts of data and through AI and machine learning, develops software solutions that turns the data into insights that are used to better run their pharmacy operation. Quva’s overall product and technology offerings help health-systems achieve greater value and deliver the highest-quality patient care.
Quva is an equal opportunity employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. Quva's Equal Opportunity Policy prohibits harassment or discrimination due to age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, race, religious creed, sex (including pregnancy, childbirth, breastfeeding, and any related medical conditions), sexual orientation, and any other characteristic or classification protected by applicable laws. All employment with Quva is “at will.”
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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  • New York, New York, United States

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  • English
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