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IT Desktop Support AnalystArrow Electronics • United States
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IT Desktop Support Analyst

Arrow Electronics
  • US
    United States
  • US
    United States
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Über

Position:
IT Desktop Support Analyst
Job Description:
The Panorama HQ–based Desktop Support team provides critical Level 2 and Level 3 support for all NAO employees. This role will be located onsite at Panorama HQ to maintain consistent coverage for both local and remote support needs. With approximately 6,000 NAO employees across multiple office locations and remote, this position will deliver hands-on desktop support in Panorama while also assisting users at other NAO sites and remote locations. Centralizing Desktop Support at Panorama HQ provides flexibility to support local incidents, events, major meetings, and special projects.
What You'll Be Doing:
Support for all PC, Mac, and mobile device hardware and software related issues
Executive/C-Suite Support
Support for all devices
Hands-on Major Meeting Support
Board Meetings
Earnings Calls
Offsite Meetings
Level 1 AV Support
Break/Fix and proactive testing for 71 conf rooms
Printer Support for All NAO Locations
Break/Fix
Installations/Configuration
Supply Ordering
YSOFT Print Anywhere Administration
E-waste Disposal - quarterly coordination
Collaboration with DTE on Support Issues and Testing
Operational Excellence Reporting and Remediation
DTS compiles monthly statistics
Remediates non-compliant devices that are missing critical patches
Ensure devices are physically encrypted
Remediation of security vulnerabilities
Ensures proper virus and malware protection
End User Documentation and Knowledge Base Articles
IT Asset management
Assist with IT equipment returns from termed or existing employees
Assist users with device replacements and new device configuration
What We Are Looking For:
Typically requires a 4-year degree
1–2 years of experience or a 2-year degree and equivalent related experience
Has no discretion to vary from established procedures
Has no related work experience or has work experience but requires formal training in theories/concepts in own function
Works under close supervision
Work Arrangement:
Hybrid: Tuesday, Wednesday, Thursday required office days for Panorama Office site; Monday, Friday-work from home.
What’s In It For You
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Generous Paid Time Off
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Growth Opportunities
Short-Term/Long-Term Disability Insurance
Deeply discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
On-site Café with Catering Option for Busy Lifestyles
24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
And more!
Are you being referred to one of our roles? If so, ask your connection at Arrow about our Employee Referral Process!
Annual Hiring Range/Hourly Rate:
$32.19 - $39.35
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location:
US-CO-Denver, Colorado (Panorama Arrow Building)
Time Type:
Full time
Job Category:
Information Technology
EEO Statement:
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) (https://cdn.phenompeople.com/CareerConnectResources/ARELUS/documents/EqualEmploymentOpportunityPolicy_UnitedStates_2024-1713302215740.pdf)
All Arrow job postings are for existing job vacancies
.
We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.
  • United States

Sprachkenntnisse

  • English
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