IT Desktop Support AnalystPremiere Digital Services • Los Angeles, California, United States
IT Desktop Support Analyst
Premiere Digital Services
- Los Angeles, California, United States
- Los Angeles, California, United States
Über
About the Role We are looking for IT Desktop Support Analyst to join the Information Technology group. This role will be primarily focused on supporting the end user systems of Premiere Digital. We are looking for someone who is not only a technical expert, but is also a passionate troubleshooter and problem solver.
As an IT Desktop Support Analyst at Premiere Digital Services, you will own and support the technical needs of employees and ensure that system hardware, operating systems and software systems adhere to our organizational values. Ideal candidates will need to be highly technical and will work directly with other IT staff to ensure high reliability. We are looking for a team player who balances individual responsibilities, gives and welcomes feedback, and exhibits objectivity and openness to others’ views.
This role is in office, Monday through Friday.
Pay Rate $30.00 per hour
IT Desktop Support Analyst responsibilities
Respond quickly to support requests from our users and clients
Investigate and diagnose problems quickly and efficiently and coordinate with other engineers or 3rd parties as needed to reach a resolution
Proactively monitor and maintain systems to insure high availability and performance
Take corrective action as needed to keep content and processes flowing
Providing 1st tier support for employees, clients and other team members
Working with international technical teams and 3rd parties to complete projects and satisfy business needs
Testing, troubleshooting and supporting the latest in web, media and entertainment technology systems and solutions
Mandatory Qualifications
Bachelor’s degree and/or a minimum of 3-4 years experience in a Desktop Support Technician role or equivalent.
In-depth knowledge of Windows / Mac operating systems in a networked enterprise environment
Experience troubleshooting desktop level hardware and software issues
Documentation skills to include creating procedures, user guides, and detailed reports
Experience with implementing, deploying, and supporting desktop infrastructure
Self‑starter, independent worker and team player
Good written and verbal communication skills
Knowledge of basic networking fundamentals, including: DNS, TCP/IP
Must be able to multi‑task and work well under pressure while meeting project deadlines
Experience with managing users in a file sharing environment
Essential Skills
Strong knowledge in Windows 11
Mac OS X knowledge and experience with versions 10.x through 15.x
Basic network troubleshooting skills (TCP/IP, DNS, etc.)
Basic Administration experience (account provisioning, user onboarding/offboarding, etc)
File sharing experience with SMB and NFS.
Bonus Experiences
Experience using Jira or similar ticketing systems.
Experience with Adobe Cloud Suite.
Experience providing user support in an entertainment focused industry.
Experience in providing remote level support for users.
Knowledge of IT security and compliancy
Experience in remote management and compliancy utilities such as InTune, etc.
Hands on experience supporting AVID Media Composer systems and Avid Nexis shared storage environments.
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Sprachkenntnisse
- English
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