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Desktop Support AnalystMicrowave Products Group • Austin, Texas, United States
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Desktop Support Analyst

Microwave Products Group
  • US
    Austin, Texas, United States
  • US
    Austin, Texas, United States
Jetzt Bewerben

Über

Desktop Analyst works directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast‑paced, team‑oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts. The role supports and maintains in‑house computer systems, desktops, and peripherals. Responsibilities include installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance, as well as troubleshooting problems promptly and accurately and providing end‑user training where required. Responsibilities Provide phone, email, desk‑side, and remote desktop support. Provide prompt and courteous customer service to a diverse client base. Excellent diagnostic and troubleshooting skills. Exceptional verbal and written communication. Knowledge of troubleshooting various operating systems such as Windows 7 and Windows 8. Hardware life cycle and inventory of equipment. Perform a variety of routines to moderately complex technical tasks in the installation, operation and maintenance of computer equipment and systems. Responsible for the administration, operation, and maintenance of networked and stand‑alone computer systems, providing ongoing computer support by troubleshooting hardware and software problems. Installing hardware and software. Be the customer contact with service providers, and oversee the purchase of additional hardware and software systems. Knowledge, Skills and Abilities Excellent technical knowledge of network and PC hardware. Excellent communication, excellent time management and multi‑tasking skills. Hands‑on hardware troubleshooting experience. Considerable knowledge of Windows 7 and 8.1 software, hardware, networks, etc. Considerable knowledge of computer systems and office automation/data sharing and computer hardware and software applications. Knowledge of local area networks (LANs) and working technical knowledge of current network protocols, operating systems and standards. Extensive equipment support experience. Experience with Help Desk ticketing systems. Ability to operate tools, components, and peripheral accessories. Able to read and understand technical manuals, procedural documentation, and OEM guides along with the ability to create training materials as needed. Ability to conduct research into PC issues and products as required. Effective interpersonal skills and relationship‑building skills. Strong written and oral communication skills. Ability to present ideas in user‑friendly language. Understanding of the organization’s goals and objectives. Self‑motivated and directed. Keen attention to detail. Analytical and problem‑solving abilities. Ability to effectively prioritize and execute tasks in a high‑pressure environment. Experience working in a team‑oriented, collaborative environment. Strong customer‑service orientation. Education and/or Experience Must be a U.S. Person (U.S. citizen or permanent resident). Associate’s degree (Bachelor’s degree preferred) in Computer Science or related field, or 2 or more years of direct experience with end‑user support, or any combination of training and experience that meets the desired knowledge, skills and abilities. A+, Network+, and/or Microsoft Certified Professional (MCP) certification. Other certifications are a plus. Work Arrangement: Onsite Pay Range: - per hour Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.
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  • Austin, Texas, United States

Sprachkenntnisse

  • English
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