Jobbörse
Finde Jobs in deiner Nähe – ob vor Ort, hybrid oder remote.- Ähnliche Jobs zu: Senior Program Manager, Operational Excellence, Amazon Customer Service
Senior Program Manager, Amazon Customer Service
AmazonSeattleSenior Program ManagerAmazon's mission is to be "Earth's most customer-centric company," and our award-winning Customer Service team is an essential part of that mission. Amazon Customer Service (CS)
Principal Tech Program Manager, Amazon Customer Service
Amazon.com Services LLCSeattleHave you ever wondered what it takes to make millions of complex global interactions feel effortless? We are looking for builders who are obsessed with the 'how' behind perfect customer experience to
Sr. Technical Program Manager, Amazon Customer Service
Amazon.com Services LLCSeattleAmazon Customer Service (CS) is transforming how we deliver support to customers - evolving from manual, reactive operations to an intelligent, AI-native service experience that anticipates customer n
Medical Assistant Madison Building
UnitedHealth GroupSeattle$6,000 Sign-On Bonus for External Candidates We are hiring for various specialty and primary care departments throughout the Madison Building in Seattle, WA*Free Parking at the Madison Building****Spe
Dedicated CDL-A Truck Driver Job (Earn Up to $70,000/Yr)
US XpressSeattleCDL-A Truck Drivers: GREAT ROUTES AVAILABLE! Top Pay & Benefits OTR Drivers: Average 2,000+ miles per week. Bonuses may be available. Count on consistent miles and paycheck with flexible home time t
Physical Therapist- West Seattle, WA
FOX RehabilitationSeattlePhysical Therapist – West Seattle, WA FOX Rehabilitation is growing in West Seattle, WA , and we’re looking for passionate, licensed Physical Therapists who want to deliver exceptional one-on-one c
Fraud Ops Analyst Intern Guard Gaming Integrity (Hybrid)
SleeperSeattleSleeper, based in Seattle, is seeking a Fraud Operations Analyst Intern for a 12-week internship, with potential to convert to full-time. Responsibilities include analyzing suspicious activities, revi
Senior Network Engineer - Federal Infra Modernization
Relha LLCSeattleRelha LLC is seeking a Network Engineer to join its AI & Engineering team. In this role, you will design and implement network infrastructure solutions that are crucial for a Federal Government client
Social Media Storytelling Lead Startup-Scale, Hybrid Seattle
SalaryGuideSeattleSalaryGuide is looking for a Social Media and Storytelling Lead to elevate our brand narrative and digital presence. This full-time role requires someone who is a strong storyteller and executor, read
Junior DevOps Engineer - Top Secret Clearance (DC)
VerigentSeattleVerigent is looking for a Jr. DevOps Engineer based in Washington, DC. This entry-level position involves assisting in the design, deployment, and testing of DevSecOps infrastructure tools. Ideal cand
Remote IT Support & Junior Systems Administrator
FirmaTRUSTSeattleFirmaTRUST is seeking a User Support & Junior Systems Administrator in Seattle. This role is essential in providing technical support to our diverse client base and ensuring smooth IT operations. The
Account Manager/Insurance Sales (West, US Region)
NSM InsuranceSeattleInsurance Account Manager – Shield Commercial Insurance Services We specialize in contractors’ insurance coverage — from the ground to the rooftop, and everything in between. The Account Manager (AM)
Senior Backend Engineer - Payments Reconciliation
TraveltechessentialistSeattleTraveltechessentialist is seeking a Software Development Engineer III for the Payments Reconciliation team in Seattle, WA. The role involves designing scalable backend services, ensuring secure data p
Information Security Analyst
Want MoreSeattleWe are seeking a highly skilled Information Security Analyst to join our team in Washington. In this role you will be responsible for ensuring the security and integrity of our company's data and syst
Senior Content Editor: CMS & AI Content Transformation
Skill CorpSeattleSkill is seeking a detail-oriented Senior Content Editor to lead a large-scale content transformation project aimed at enhancing employee access to HR content. You will help prepare, migrate, and opti
Quality Assurance Tester (Federal Programs)
Arc AspicioSeattleInterested in working in an innovative, collaborative environment with motivated, social people? At Arc Aspicio, you can join a leading consulting firm that specializes in human capital, data analytic
Network Engineer - Poly Req'd
Patriot Group InternationalSeattleNetwork Engineer Position Type: Full-Time, ExemptWork Location: Herndon, VAClearance: TS/SCI W PolyShift: DayTravel: 10%+We are looking to hire a Network Engineer to join our team in Herndon, VA. This
Aide, Medical Assistant
Next Move HealthcareSeattleAide, Medical Assistant Care Career is looking for Medical Assistant Aide's to fulfill an assignment in Seattle, Washington. Gross Pay: $1,207 Hourly Rate: $21 Weekly Stipend: $441 Shift: 4x9 Hour Day
RN (Full/Part Time) - Transitional Care Unit
Providence Health and ServicesSeattleDescription Providence is calling for Registered Nurses (RNs) to Providence Mount St. Vincent in Seattle, Washington. We are looking for Full time and Part time for all shifts (Day, Evening, Variable)
Medical Assistant - Sports Medicine
Providence Health & ServiceSeattleMedical Assistant This posting is not for a specific job vacancy. It serves to establish a place for current or future interested applicants to apply for Medical Assistant at Swedish Health Services D
CDL A Truck Driver 48 States
HeartLand ExpressSeattle"It takes the heart of a trucker to move this country!"Now Hiring: CDL A Truck Drivers Call to find out how much you can earn driving for us! 888-690-3098Heartland Express is an award-winning industry
Transportation Materials QA Engineer
State of Washington Dept. of TransportationSeattleThe State of Washington Dept. of Transportation is seeking a Transportation Engineer 2 focused on construction quality verification of Design-Build projects. Responsibilities include creating quality
Information Security Analyst Risk, Response & Defense
Want MoreSeattleWant More is seeking a highly skilled Information Security Analyst to join our team in Washington. You will ensure the security and integrity of our company's data and systems while conducting risk as
Entry-Level Wafer Quality Assurance Associate
TSMC - Taiwan Semiconductor Manufacturing Company LimitedSeattleTSMC - Taiwan Semiconductor Manufacturing Company Limited is seeking an Entry-Level Outgoing Quality Assurance (OQA) Associate for their Washington facility. The role involves performing quality contr
Salesforce Developer
Ignite ITSeattleWhat you’ll get to do:Develop APEX code and triggersExperienced with automating complex business processes with Salesforce Flow BuilderDevelop test classes to ensure minimum 75% code coveragePerform C
Senior Program Manager, Amazon Customer Service
- Seattle, Washington, United States
- Seattle, Washington, United States
Über
Amazon's mission is to be "Earth's most customer-centric company," and our award-winning Customer Service team is an essential part of that mission. Amazon Customer Service (CS) is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates (CSAs) around the globe provide world-class support to customers 24 hours a day, 7 days a week. The Associate Experience (AE) organization powers CS by developing elegant customer- and CSA-facing products globally. These products offer effortless self-service and automation solutions to our customers. If customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers' issues using our associate-facing products powered through human-centered design.
We are looking for a Senior Program Manager who can own the scoping, planning, and execution of challenging and high-impact programs. This role will be highly visible across CS as well as other Amazon business units. You will be partnering with and influencing the direction of multiple teams within and outside of CS to deliver complex, cross-functional outcomes. The right candidate will possess a strong program management background and will have demonstrated experience leading medium to large programs across distributed stakeholder groups.
As a Senior Program Manager, you will anticipate bottlenecks, provide escalation management, make trade-offs, and balance business needs versus technical and operational requirements. A successful candidate is an effective communicator, has demonstrated the ability to earn the trust of stakeholders across cross-functional teams, is data-driven, and has experience managing complex operational challenges.
Key job responsibilities:
- Own program workstreams end-to-end, driving cross-organizational coordination to deliver outcomes at scale
- Coordinate with teams across multiple organizations to document requirements, secure commitments, and drive accountability with clear timelines
- Plan, sequence, and execute large-scale operational changes safely with appropriate communication and rollback plans
- Develop and maintain frameworks that ensure compliance with organizational standards and policies
- Manage cross-functional communications to ensure all affected stakeholders are informed, aligned, and prepared for changes
- Establish processes, tools, and tracking mechanisms to monitor program progress, identify risks, and report status to leadership
- Lead the resolution of escalations and exceptions, balancing business requirements with operational continuity
- Drive stakeholder alignment across Product, Technology, and Operations teams to ensure program requirements are met without disrupting business operations
- Write clear documentation and present program status, risks, and trade-offs to senior leadership through business reviews
- Identify opportunities to simplify and automate processes, reducing manual effort and improving long-term scalability
Sprachkenntnisse
- English
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.