Jobbörse
Finde Jobs in deiner Nähe – ob vor Ort, hybrid oder remote.- Ähnliche Jobs zu: Senior Program Manager, Operational Excellence, Amazon Customer Service
Senior Program Manager, Amazon Customer Service
AmazonSeattleSenior Program ManagerAmazon's mission is to be "Earth's most customer-centric company," and our award-winning Customer Service team is an essential part of that mission. Amazon Customer Service (CS)
Principal Tech Program Manager, Amazon Customer Service
Amazon.com Services LLCSeattleHave you ever wondered what it takes to make millions of complex global interactions feel effortless? We are looking for builders who are obsessed with the 'how' behind perfect customer experience to
Executive Director - DSL The Lakeshore
The LakeshoreSeattle$130,000 - $150,000 annually | Unique Opportunity! Great Benefits! Era Living is seeking an Executive Director to become the newest member of our Senior Leadership team. We are offering a unique oppo
OTR CDL-A Truck Driver Job (Earn Top Pay / Consistent Miles)
US XpressSeattleCDL-A Truck Drivers: GREAT ROUTES AVAILABLE! Top Pay & Benefits OTR Drivers: Average 2,000+ miles per week. Bonuses may be available. Count on consistent miles and paycheck with flexible home time t
Dedicated CDL-A Truck Driver Job (Earn Up to $70,000/Yr)
US XpressSeattleCDL-A Truck Drivers: GREAT ROUTES AVAILABLE! Top Pay & Benefits OTR Drivers: Average 2,000+ miles per week. Bonuses may be available. Count on consistent miles and paycheck with flexible home time t
Medical Assistant - Seattle, WA Area
UnitedHealth GroupSeattleWe are hiring for various specialty and primary care departments throughout the Seattle, WA area. ***Specialties include ENT, Orthopedics, Surgery Center and many more!***We are accepting new graduate
Social Media Storytelling Lead Startup-Scale, Hybrid Seattle
SalaryGuideSeattleSalaryGuide is looking for a Social Media and Storytelling Lead to elevate our brand narrative and digital presence. This full-time role requires someone who is a strong storyteller and executor, read
Quality Assurance Tester (Federal Programs)
Arc AspicioSeattleInterested in working in an innovative, collaborative environment with motivated, social people? At Arc Aspicio, you can join a leading consulting firm that specializes in human capital, data analytic
Lead Cyber Security Engineer
6AM CitySeattleJob Description Connection has a fantastic opportunity working for a financial organization in North Haven, CT for an AVP. This is a full time direct hire opportunity, offering a robust array of benef
Strategic ISV Sales Lead - Growth
AmazonSeattleAmazon is looking for a Principal Account Manager for Strategic ISV Sales in Seattle, WA. You will lead cross-functional teams and sell to C-level executives to drive growth for AWS and our partners.
Junior DevOps Engineer - Top Secret Clearance (DC)
VerigentSeattleVerigent is looking for a Jr. DevOps Engineer based in Washington, DC. This entry-level position involves assisting in the design, deployment, and testing of DevSecOps infrastructure tools. Ideal cand
Commercial Outside Sales Executive - Fire & Water Restoration
Restoration Alliance of Tacoma LLCSeattleServiceMaster of Tacoma is seeking bright, motivated, hardworking individuals to join our Sales Team! Base Salary: $78,000 annually, Approximately $105,000 OTE with bonuses and incentives This positio
Information Security Analyst
Want MoreSeattleWe are seeking a highly skilled Information Security Analyst to join our team in Washington. In this role you will be responsible for ensuring the security and integrity of our company's data and syst
Senior Content Editor: CMS & AI Content Transformation
Skill CorpSeattleSkill is seeking a detail-oriented Senior Content Editor to lead a large-scale content transformation project aimed at enhancing employee access to HR content. You will help prepare, migrate, and opti
Fraud Ops Analyst Intern Guard Gaming Integrity (Hybrid)
SleeperSeattleSleeper, based in Seattle, is seeking a Fraud Operations Analyst Intern for a 12-week internship, with potential to convert to full-time. Responsibilities include analyzing suspicious activities, revi
Heavy Equipment Mechanic
SeattleJob Description Job DescriptionSeeking a hardworking, punctual, and responsible Heavy Equipment Mechanic to perform both field and shop service repairs as well as shop maintenance. The ideal candidate
Building and Facility Program Manager
SeattleJob Description Job DescriptionThe Role Belltown Court is seeking a skilled General Facilities and Operations Manager to oversee operations, facilities, and special projects for two 7-story condominiu
Certified Nursing Assistant Full Time Days
ScionHealthSeattleJob Title Kindred Hospital Seattle – First Hill is an 80-bed long-term acute care hospital offering the same in depth care you would receive in a traditional hospital, but for an extended recovery per
Class A CDL Company Driver - 2yrs EXP Required - OTR - Reefer - $1.92k - $2.16k per week - Roamer Tr
Roamer TransportSeattleHiring OTR Reefer Drivers | Earn $1,920 - $2,160 Weekly. CDL-A OVER THE ROAD TRUCK DRIVERS Drive farther. Earn more. Get home when it matters. At Roamer Transport we value our family and the families
Medical Assistant Registered / MA-R - HEALTHY AGING
Providence Health & ServiceSeattleMedical Assistant-Registered The Journey Medical Assistant-Registered (MA-R) works under the delegation of a licensed practitioner to perform duties as directed to assist in providing patient care to
Care Manager RN - Inpatient
Providence Health and ServicesSeattleDescription FULL TIME M-F; One Weekend Rotation a month The nurse case manager coordinates the care and service of selected patient populations through the acute care episode, across the continuum. Wo
RN (Full/Part Time) - Transitional Care Unit
Providence Health and ServicesSeattleDescription Providence is calling for Registered Nurses (RNs) to Providence Mount St. Vincent in Seattle, Washington. We are looking for Full time and Part time for all shifts (Day, Evening, Variable)
Cardiopulmonary Patient Educator - Registered Nurse
CVS HealthSeattleWe’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who c
QA Tester - API, Cloud & Federal IT
Arc AspicioSeattleArc Aspicio is hiring a Quality Assurance Tester to design and execute tests for web services and applications on Federal Government IT projects. The ideal candidate will have 4+ years of relevant exp
Network and Systems Administrator
GlobalProcureSeattleJob Overview We are seeking a highly skilled and experienced Network and Systems Administrator to join our team in Washington DC. Responsibilities Maintain the security, stability and functionality of
Senior Program Manager, Amazon Customer Service
- Seattle, Washington, United States
- Seattle, Washington, United States
Über
Amazon's mission is to be "Earth's most customer-centric company," and our award-winning Customer Service team is an essential part of that mission. Amazon Customer Service (CS) is one of the largest customer service organizations in the world. Our tens of thousands of Customer Service Associates (CSAs) around the globe provide world-class support to customers 24 hours a day, 7 days a week. The Associate Experience (AE) organization powers CS by developing elegant customer- and CSA-facing products globally. These products offer effortless self-service and automation solutions to our customers. If customers prefer to interact with a human, we enable CSAs to effectively and elegantly solve customers' issues using our associate-facing products powered through human-centered design.
We are looking for a Senior Program Manager who can own the scoping, planning, and execution of challenging and high-impact programs. This role will be highly visible across CS as well as other Amazon business units. You will be partnering with and influencing the direction of multiple teams within and outside of CS to deliver complex, cross-functional outcomes. The right candidate will possess a strong program management background and will have demonstrated experience leading medium to large programs across distributed stakeholder groups.
As a Senior Program Manager, you will anticipate bottlenecks, provide escalation management, make trade-offs, and balance business needs versus technical and operational requirements. A successful candidate is an effective communicator, has demonstrated the ability to earn the trust of stakeholders across cross-functional teams, is data-driven, and has experience managing complex operational challenges.
Key job responsibilities:
- Own program workstreams end-to-end, driving cross-organizational coordination to deliver outcomes at scale
- Coordinate with teams across multiple organizations to document requirements, secure commitments, and drive accountability with clear timelines
- Plan, sequence, and execute large-scale operational changes safely with appropriate communication and rollback plans
- Develop and maintain frameworks that ensure compliance with organizational standards and policies
- Manage cross-functional communications to ensure all affected stakeholders are informed, aligned, and prepared for changes
- Establish processes, tools, and tracking mechanisms to monitor program progress, identify risks, and report status to leadership
- Lead the resolution of escalations and exceptions, balancing business requirements with operational continuity
- Drive stakeholder alignment across Product, Technology, and Operations teams to ensure program requirements are met without disrupting business operations
- Write clear documentation and present program status, risks, and trade-offs to senior leadership through business reviews
- Identify opportunities to simplify and automate processes, reducing manual effort and improving long-term scalability
Sprachkenntnisse
- English
Dieses Stellenangebot stammt von einer Partnerplattform von TieTalent. Klick auf „Jetzt Bewerben”, um deine Bewerbung direkt auf deren Website einzureichen.