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Patient Care Associate
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Patient Care Associate
- New York, New York, United States
- New York, New York, United States
Über
Communicates resources and services available to patients through the continuum of care. Maintain patient chart compliance through proper documentation and updates of: medical history, medication, immunizations, allergies, surgical history, and family history. Assist patients with understanding care instructions, navigating services, and addressing non-clinical questions Answer inbound patient calls with professionalism, empathy, and clarity Conduct outbound calls for follow-ups, appointment reminders, wellness checks, or care coordination Maintain patient confidentiality and adhere to HIPAA standards Follow call scripts, workflows, and escalation pathways Meet performance metrics such as call quality, accuracy, and responsiveness Requirements: Active and unencumbered certification from an accredited regulatory body such as AAMA, NHT, NHA, NCCT, Pharmacy Technician registries, and State Nurse Aide registries. Accepted certifications include: Certified Nursing Assistant (CNA) Certified Clinical Medical Assistant (CCMA) Certified Pharmacy Technician(CPhT) Patient Care Technician (CPCT/A) Emergency Medical Technician (EMT) Licensed Respiratory Therapist (RT or CRT)
Salary Description 17.00/hr
Sprachkenntnisse
- English
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