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Applications Support ManagerEssen Medical Associates • New York, New York, United States
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Applications Support Manager

Essen Medical Associates
  • US
    New York, New York, United States
  • US
    New York, New York, United States
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Über

Job Summary Essen Healthcareis currently seekinga full-time eClinicalworks Application Manager. The Clinical Application Manager works in conjunction with the VP Of IT Applications as part of a team to support and maintain the clinical information system and enterprise application. This role will collaborate with medical, billing, and operational leaders to standardize, streamline, and optimize clinical workflows to meet the strategic goals of the organization.
The Application Support Manager serves in the EMR Department and works in our Bronx Administrative office in New York City. The Clinical Application Manager will be responsible for supporting the following areas:
Managing Enterprise Clinical Applications and EMR IT Operations & Implementation Interdepartmental IT frameworks, processes, and procedures Growth & Expansion
Responsibilities
Acts as a subject matter expert and advocate for the EMR application supported, requiring depth and breadth in their knowledge of the business, technologies, and integration with other clinical applications
Monitoring and managing the project resources, scope and timeline
Provides technical oversight and direction to eClinicalworks onshore/offshore EMR team
Identify and access user needs to provide effective solution and support in a proactive manner that meet the business requirements
Effectively communicates to 3rd party vendors on the business requirements and drives the solution to closure
Provides technical support to business users and engages vendor as appropriate to effectively address the issues in a timely manner
Ensures clinical workflows are properly developed, tested, and implemented in production to drive business outcomes
Develop and document clinical workflows, configure features and functions in EMR and help support training the business capabilities to end users
Effectively manages and support the systems integration (Lab, Imaging etc.) with EMR
Participates and leads in the review and testing of major releases and upgrades, evaluating new functionality and master file changes for new features including training and support
Serves as EMR steward and liaison between clinical users, technical teams and vendors to ensure that technical delivery aligns with strategic direction
Leads monthly EMR meetings with clinical and operations team
Lead change by influencing and educating business, IT and partners
Assist users in developing best practices and optimization goals and ensure the system is providing the improved and desired level of patient care
Provide end user Tier II Support
Identify areas of improvements for existing systems and new opportunities that will drive value to the business and support the organizational goals in a broader sense.
Frequently travels from location to location within the healthcare system to complete gap analysis.
Supports end users with at-the-elbow go-live support, post-live refresher, optimization, new hire, and skills‑enhancement training
Qualifications
Bachelor's degree
Minimum 2-4 years experience managing and support EMR
Proficient with the full Microsoft Office 365 Suite of applications (e.g., Word, Excel, PowerPoint, Project, Outlook, Teams, SharePoint, Visio, etc.).
Able to demonstrate strong communication skills when interacting with all levels of the organization.
Working knowledge of relevant operational and clinical workflows.
eClinicalworks experience required
Extensive knowledge in business functions especially in community health or urgent care or hospital settings
Strong analytical and sense of urgency required
Ability to establish and maintain positive relationship with business users, technical team, and partners
Equal Opportunity Employer Essen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.
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  • New York, New York, United States

Sprachkenntnisse

  • English
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