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Über
The Junior IT Systems Administrator is the boots-on-the-ground technical resource for our Austin and San Antonio operations. You'll own Level 1-2 support, hands-on hardware and network work, and serve as the primary liaison with our Managed Service Provider ([MSP Partner]) - freeing the IT Director to focus on infrastructure, systems architecture, and enterprise-level initiatives. You'll interact daily with field and operations staff at Team Services and APS, people who are direct, hardworking, and expect IT to show up and solve problems - not open tickets and wait.
This role is equal parts field technician, systems admin, and IT coordinator. If you thrive in environments where no two days look the same and you genuinely like fixing things, this is your seat.
Key Responsibilities
Field Support & Helpdesk
• Serve as the primary on-site IT support resource for Team Services (Austin/Pflugerville) and APS (San Antonio) - physically present, not just remote.
• Resolve Level 1-2 helpdesk tickets: hardware failures, software issues, connectivity problems, peripheral setup, and user-facing M365 support.
• Travel bi-weekly to the San Antonio APS office for scheduled on-site coverage and issue resolution.
• Triage, document, and route tickets through the IT ticketing system; escalate appropriately to the IT Director or MSP Partner.
• Respond to critical system outages outside business hours on a light on-call basis.
Network & Hardware
• Perform on-site network tasks: AP resets, switch troubleshooting, cable runs, VLAN verification, and ISP escalations.
• Set up, image, deploy, and decommission workstations, laptops, and peripherals across all locations.
• Maintain accurate hardware asset inventory and coordinate hardware procurement with the IT Director.
• Troubleshoot printers, copiers, and shared office peripherals - end-to-end ownership, not just tickets.
MSP Coordination (MSP Partner)
• Act as the on-site eyes, hands, and escalation bridge for MSP Partner across Austin and San Antonio locations.
• Coordinate scheduled MSP visits, track open remediation items, and ensure work is completed and documented.
• Be the internal point of contact for MSP Partner work orders and deployment activities at field sites.
Systems Administration Support
• Support Microsoft 365 and Entra ID administration: user provisioning, licensing, password resets, group management, and onboarding/offboarding tasks as directed.
• Assist with Intune device enrollment, compliance policy troubleshooting, and endpoint configuration.
• Support execution of IT projects, rollouts, and cross-brand initiatives as directed by the IT Director.
• Contribute to documentation of IT processes, SOPs, and knowledge base articles.
Cross-Brand & Strategic Support
• Support occasional all-entity and Private Equity Partner-integrated IT initiatives as directed.
• Represent IT professionally in interactions with operations leadership, field staff, and vendor partners.
• Help enforce IT policies and security standards at the field level - you're the face of IT for these locations.
Requirements
Education & Experience
• 1-3 years of hands-on IT support experience in a corporate, multi-site, or MSP environment. The right candidate with strong fundamentals and real-world troubleshooting chops at the 1-year mark will be competitive, but additional experience goes a long way in this environment.
• Bachelor's degree in Information Systems, Technology, Computer Science, or related field; or equivalent demonstrated experience.
• Experience supporting Windows-based environments with Microsoft 365 in a business context (not just home/lab use, although that's impressive as well).
Technical Skills
• Windows 10/11 OS administration and troubleshooting - solid fundamentals, not surface-level.
• Microsoft 365: Outlook, Teams, SharePoint, OneDrive - end-user support and basic admin.
• Networking basics: VPN, Tailscale, Cloudflare DNS, Managed DHCP, Firewall and Modem troubleshooting, switch and AP-level configuration.
• Hardware: workstation build/image/deploy, printer/peripheral setup, basic cabling.
• Familiarity with endpoint management concepts (Intune/MDM experience a plus, not required).
• Experience with IT helpdesk/ticketing systems.
• Remote desktop and remote support tools (RMM familiarity a plus).
Competencies
• Self-starter who can show up to a site, assess a situation, and start solving - without needing their hand held.
• Strong verbal communicator: able to translate tech issues clearly for non-technical field and operations staff.
• Comfortable operating across multiple brands, office cultures, and levels of the organization.
• Organized and documentation-oriented - if you fixed it, you wrote it down.
• Calm under pressure; this org moves fast and field staff needs IT to move faster.
Travel & Logistics
• Valid Texas driver's license and reliable personal vehicle required. Mileage reimbursed per company policy.
• Bi-weekly travel to San Antonio, TX (APS office) is a firm requirement of this role; not occasional, not negotiable.
• Occasional travel to Allen, TX (ACIS headquarters) for all-hands events and project work.
• Light on-call availability for critical outage response outside of standard business hours.
Sprachkenntnisse
- English
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