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- Hanover Park, Illinois, United States
- Hanover Park, Illinois, United States
Über
Job Description 4 - 6 YEARS OF EXPERIENCE IN THE FOLLOWING:
Responsibilities
Maintains smooth operation of multi-user computer systems, including networks. Duties may include setting up user accounts, maintaining library of system documentation and installing system-wide software and allocation of mass storage space. Activities may include administration of personal computers, client servers, electronic mail, on-line and internet resources, local area networks and wide area networks, and standard application software products.
Interacts with users and analyzes vendor products. May recommend purchase of hardware and software, and coordinates installation with vendors and/or technicians.
Trains internal users.
Develops and monitors policies and standards of allocation and use of office automation equipment and resources.
Competencies
Experience with a variety of operating systems protocols and tools, depending on the type of platform or application to be administered.
Able to rapidly absorb and implement new technologies and procedures.
Capable of performing tasks in dynamic/changing situations and, under stress, optimizing availability of system services to users/LOB staff.
Familiar with SDLC methodologies.
Excellent interpersonal and communication skills.
Understanding of Mainframe, Midrange, Database, Web, and Client Server technologies.
Qualifications
Bachelor’s degree in Computer Science, Engineering, or related discipline.
At least three years of experience in systems support and working knowledge of specific technology to be administered.
Familiarity with multi-platform environments.
Understanding of security systems.
Required Skills
This position is for an analyst to provide level II support for Blackberry Enterprise Servers and other mobile devices.
Addressing customer issues and resolving tickets effectively.
Working on-call rotations providing 24x7 support (via paging) during the weeks the candidate is on-call.
Seeking candidates with 2-5 years of experience in BlackBerry Enterprise server administration, BlackBerry Smartphone and desktop manager experience, Domino Server & Exchange, and good application support for Domino and Exchange.
Strong customer service skills and ability to communicate effectively with team members, clients and management.
Provide after-hours on-call duties and handle day-to-day BES and BlackBerry related technical problems.
Interact with vendor (Good and RIM) support for various issues and questions to solve end‑user problems efficiently.
Efficiently identify customer problems and issues and resolve the call in accordance with correct procedures.
Perform other tasks such as off‑line research, work on escalation and other open calls.
Additional Information All your information will be kept confidential according to EEO guidelines. If you believe you're qualified for this position and are currently in the job market or interested in making a change, please give me a call as soon as possible at (973) 967‑3569.
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Sprachkenntnisse
- English
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