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Embedded Services Project Manager – Automation SystemsConfidential • Concord, California, United States
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Embedded Services Project Manager – Automation Systems

Confidential
  • US
    Concord, California, United States
  • US
    Concord, California, United States
Jetzt Bewerben

Über

*Embedded Services Project Manager – Automation Systems*
Company Overview
Elite Automation is a leading provider of standardized and engineered automation solutions, specializing in robotic systems, ASRS, conveyor solutions, and integrated automation equipment across diverse industries. With over 30 years of combined experience, we deliver high-quality, efficient, and cost-effective automation systems that optimize our customers’ operations. Our reputation is built on technical excellence, responsiveness, and a white-glove customer experience.
Position Overview
Elite Automation is seeking an experienced *Embedded Services Project Manager* to lead and manage our embedded service teams deployed at customer sites. This role is responsible for *daily team execution, scheduling, task management, SOP enforcement, and direct people leadership*, while serving as the primary customer-facing leader delivering a true *white-glove service experience*.
This position blends *project management, operations leadership, and technical oversight*. The ideal candidate has strong hands-on knowledge of *robotic systems, ASRS cranes, pallet conveyor systems, and PLC-controlled automation*, combined with proven experience managing technicians, engineers, and field service personnel in a fast-paced industrial environment.
Key ResponsibilitiesTeam & Operations Management
* Directly manage embedded service teams at customer sites, including *daily schedules, work assignments, and task prioritization*
* Lead, coach, and develop technicians and engineers to ensure high performance, accountability, and safety
* Own *hiring, onboarding, performance management, and termination* of embedded service personnel as required
* Ensure strict adherence to *SOPs, safety policies, training requirements, and customer site rules*
* Maintain staffing plans to ensure proper coverage, skill alignment, and responsiveness to customer needs
Customer Experience (White-Glove Service)
* Serve as the primary point of contact for customers regarding embedded services
* Build strong, long-term customer relationships through proactive communication and professional execution
* Ensure rapid response and resolution of issues while maintaining customer confidence and trust
* Represent Elite Automation with a high level of professionalism at all customer sites
Project & Execution Management
* Manage day-to-day execution of embedded service scopes, small projects, and ongoing operational support
* Develop and maintain schedules, work plans, and resource allocations using tools such as *Microsoft Project, Monday.com, and the Microsoft Office Suite*
* Track progress against milestones, service KPIs, and customer expectations
* Coordinate closely with engineering, controls, mechanical, and customer teams to ensure seamless execution
* Identify risks, escalate issues appropriately, and implement corrective actions to maintain performance and uptime
Technical Oversight
* Provide technical leadership and guidance related to:
* Robotic systems
* ASRS cranes and storage/retrieval equipment
* Pallet conveyor systems
* PLC-controlled automation systems
* Support troubleshooting efforts and ensure issues are resolved efficiently and safely
* Translate customer needs into clear, actionable tasks for embedded teams
Required Experience & Qualifications
* Proven experience managing *embedded service teams, field service teams, or on-site automation support teams*
* Strong background in *industrial automation*, including:
* Robotic systems
* ASRS cranes
* Pallet conveyor systems
* PLC controls and industrial automation environments
* Demonstrated experience with *people management*, including hiring, coaching, performance management, and disciplinary actions
* Strong scheduling, organizational, and multitasking skills
* Proficiency with *Microsoft Project, Monday.com, and the full Microsoft Office Suite*
* Excellent communication skills with the ability to interface confidently with customers, technicians, engineers, and leadership
* Strong problem-solving and analytical skills for resolving technical and operational challenges
* Knowledge of databases is a plus
* No travel required.
* Work Sceduel would be M-F 8:30-5:00 Some weeks working a swing shift 1 Pm to 8 Pm to based on needs of traning team members on night shift.
Leadership Traits We Value
* Hands-on, accountable leadership style
* Customer-first mindset with a strong sense of ownership
* Ability to lead under pressure in active production environments
* Clear communicator who sets expectations and follows through
* Safety-focused with a strong commitment to compliance and training
Why Join Elite Automation
At Elite Automation, you’ll play a critical role in delivering automation solutions that keep our customers running. We offer a collaborative environment where leadership, technical expertise, and customer focus are valued and rewarded. If you enjoy leading teams, solving real-world automation challenges, and delivering exceptional customer experiences, this role is for you.
Job Type: Full-time
Pay: $100,000.00 - $120,000.00 per year
Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Referral program
* Relocation assistance
* Vision insurance
Experience:
* PM Automation Projects: 5 years (Required)
* PLC Programing: 2 years (Preferred)
* Robot programming: 2 years (Preferred)
Language:
* English (Required)
Work Location: In person
  • Concord, California, United States

Sprachkenntnisse

  • English
Hinweis für Nutzer

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