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INFORMATION TECHNOLOGY SUPPORT SPECIALIST
- Appleton, Wisconsin, United States
- Appleton, Wisconsin, United States
Über
About this position We currently have a career opportunity for a full-time (40 hrs./wk.) IT Support Specialist I based out of our corporate office (Enterprise) in Appleton!
The IT Support Specialist I assists in the support of the credit union’s software and hardware by providing technical assistance to team members.
The primary responsibilities of the IT Support Specialist I role include but are not limited to:
Promoting and upholding the Fox Purpose, Mission, Vision, and Values
Providing case resolution for issues received via phone, email, face-to-face, or instant messaging in a professional, timely, and accurate manner while documenting all work from initial request to completion
Working tasks until completion or escalating to the next level support or third parties, if appropriate
Prioritizing and managing multiple open cases at one time
Creating, updating, and using documentation to provide support, including communications, procedural documentation, training of documentation updates, and relevant metrics
Troubleshooting and monitoring system and network problems, diagnosing and solving hardware and software issues
Following diagrams and adhering to written instructions to resolve application issues
Supporting the rollout of new applications
Configuring and troubleshooting workstations, laptops, printers, network equipment, and mobile devices per IT standards
Performing proper installation of IT equipment
Establishing and maintaining good working relationships with end users and other departments
Cross-training with other team members to assist in the backup of other team duties
Candidates for the IT Support Specialist I position should possess:
(1) A two-year college degree, or (2) Completion of a specialized course of study at a business or trade school, or (3) Completion of a specialized and extensive in‑house training or apprenticeship program preferred
Up to one year of similar or related experience and post high school education in a specialized course of study
Extensive familiarity with Windows desktop and server operating systems
Experience working in an ITIL-based tracking solution a plus
Knowledge of PowerShell and other scripting languages a plus
Experience in project management a plus
Ability to meet standards for call/ticket recording within the ITSM solution
Proven ability to provide efficient and professional response to users at all levels of the organization within tight deadlines
Ability to successfully support and troubleshoot complex applications
Ability to work in a fast‑paced environment
Excellent verbal and written communication skills
Fox Communities Credit Union is an over $3 billion in assets community‑based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member‑owned, full service financial institution dedicated to serving the community.
Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long‑term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, paid time off and caregiver leave! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off! If you are enthusiastic about a rewarding career with a successful & growing credit union, apply now!
Equal Opportunity Employer of Protected Veterans, and Individuals with Disabilities.
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Sprachkenntnisse
- English
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