Information Technology SpecialistIntellatriage • Nashville, Tennessee, United States
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Information Technology Specialist
Intellatriage
- Nashville, Tennessee, United States
- Nashville, Tennessee, United States
Über
This is an early-career opportunity for someone who is dependable, detail-oriented, and motivated to build experience in IT operations within a fast-paced healthcare environment. Success in this role is less about deep technical expertise and more about reliability, follow-through, and attention to detail.
Essential Functions Access & Account Management
Process and track access requests across multiple client healthcare systems
Coordinate with client IT teams to obtain credentials and resolve access issues
Maintain accurate tracking of access status, expirations, and dependencies
Escalate delays that impact clinical operations
Microsoft 365 Administration
Provision and deprovision users in Microsoft 365 / Entra ID
Manage group memberships and access permissions
Support identity and access workflows across systems
End User Support
Respond to support tickets and provide Level 1 troubleshooting
Resolve login, access, and device-related issues
Escalate complex or recurring issues with clear documentation
Onboarding, Offboarding & Hardware
Support onboarding and offboarding for remote employees
Configure, ship, and track laptops and end-user equipment
Maintain accurate inventory and device lifecycle tracking
Coordinate retrieval, wiping, and redeployment of returned devices
Maintain and improve operational documentation and runbooks
Work Schedule & Location
This position is on-site in Brentwood, Tennessee
Standard schedule is Monday through Friday, 9:00 AM – 6:00 PM
We are a 24x7x365 business and rotational after-hours support may be required
Your Traits & Characteristics You are enabling nurses to deliver care when patients need it most. When systems or access break down, care is delayed. This role helps ensure those gaps do not happen.
This role is a great fit for someone who is reliable and consistent, detail-oriented with strong organizational habits, comfortable working within structured processes and repeatable workflows, and interested in building a career in IT operations. Candidates who take pride in staying organized, meeting commitments, and supporting others tend to do well here.
This role requires someone who can manage a high volume of requests with accuracy and consistency, communicate clearly and professionally with external teams, remain calm under pressure, prioritize effectively, and operate with a strong sense of ownership and self-motivation.
Reliable and consistent; follows through and does not let things fall through the cracks
Detail-oriented with strong organizational habits
Comfortable working within structured processes and repeatable workflows
Able to manage a high volume of requests with accuracy and consistency
Clear and professional communicator, especially with external teams
Calm under pressure and able to prioritize effectively
Self-motivated with a strong sense of ownership
Interested in building a career in IT operations
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Sprachkenntnisse
- English
Hinweis für Nutzer
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