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Help Desk Analyst - (Desktop Support)6AM City, LLC • California, Maryland, United States
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Help Desk Analyst - (Desktop Support)

6AM City, LLC
  • US
    California, Maryland, United States
  • US
    California, Maryland, United States
Jetzt Bewerben

Über

Job Description IT Support/Helpdesk Analyst
ONSITE - NYC - Near Hudson Square
6 Month contract (with potential extension OR conversion to perm)
Position Summary: This position is responsible for delivering desk side and telephone technical support services to the end user community, which is both onsite & remote. This includes resolving software problems (e.g., applications performance issues), hardware failures (e.g., PCs, peripherals, printers, videoconferencing equipment, etc.), software distribution (e.g., application installation), and providing recommendations for technical and operational improvements. The incumbent will install and configure computer workstations, printers and peripheral equipment as needed. Interact with outside vendors on contract fulfillment and problem resolution. Work is performed under the supervision of the IT Support Manager or delegate.
A strong commitment to technical excellence and teamwork will be required. A strong work ethic (reliable and timely attendance) is essential.
Essential Functions / Duties
Perform technology support by responding to service requests (e.g., requests for upgraded hardware to meet customer’s needs), resolving technical problems (e.g., computer or software performing unacceptably slow) or a request for information or assistance.
Contribute to technology projects (e.g., upgrading software to the most recent version) following project tasks, deliverables and timelines.
Make recommendations regarding the selection and use of technology (e.g., hardware and software) in the IT support space.
Make recommendations on improving processes & performance within operational and support areas.
Install new software releases and system upgrades.
Resolve system/application-related problems in support of operational areas.
Minimum Qualifications
BA or BS in computer science or a related field, or minimum 3 years of relevant work experience
Strong technical knowledge with a focus on Microsoft desktop products: Windows 11, Office 365
Ability to analyze and resolve issues in a timely manner
Excellent interpersonal & communication (written and verbal) skills
Desired Qualifications
Strong work ethic: reliable and timely attendance
Experience with online ticketing systems
Release Management experience is a plus
Experience with Active Directory
Experience with MS System Center
Experience in working with outside vendors is desirable
Excellent phone skills with the ability to:
Manage multiple calls
Handle all calls in a calm, patient, and supportive demeanor
Physical Requirements
Occasional lifting up to 30 lbs (moving users, hardware add/move/remove)
Schedule Standard US workdays. Exact times TBD
Flexible (Start time as early as 5 AM; end time as late as 6 PM). Regular schedule will be fixed but with occasional variance to cover empty shifts when colleagues are out.
Occasional weekend work as needs dictate.
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  • California, Maryland, United States

Sprachkenntnisse

  • English
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