Level 1 Help Desk / Desktop Support TechnicianApplied Resource Group • Atlanta, Georgia, United States

Dieses Stellenangebot ist nicht mehr verfügbar

Level 1 Help Desk / Desktop Support Technician

Applied Resource Group

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Über

Job Title: Level 1 Help Desk / Desktop Support Technician Location: Atlanta, GA (Onsite, 5 days/week) Salary: $60,000 annually Experience Level: 1–4 years Opportunity: Contract to Hire About the Role We’re seeking a motivated and technically savvy Level 1 Help Desk / Desktop Support Technician to be the first line of support for our clients' growing team in Atlanta. This role is ideal for someone who enjoys solving problems, thrives in a fast-paced environment, and wants to build a strong foundation in IT support. You’ll split your time evenly between help desk duties and hands‑on desktop support , from password resets to setting up PCs and troubleshooting printers. What You’ll Do Help Desk Support (50%) Serve as the first point of contact for IT support via phone, email, or in person Triage and resolve Level 1 tickets related to software, hardware, and network issues Escalate complex problems to Level 2/3 support teams as necessary Document issues, resolutions, and workarounds in the ticketing system Desktop Support (50%) Set up, configure, and troubleshoot Windows PCs, laptops, monitors, and peripherals Provide hands‑on support for local printers, scanners, and other devices Assist with user onboarding and offboarding (account setups, hardware provisioning) Maintain inventory of equipment and track asset assignments What We’re Looking For 1 to 4 years of experience in IT help desk or desktop support roles Solid troubleshooting skills for Windows OS, Microsoft Office, and common desktop applications Working knowledge of PC hardware, printers, and basic networking Experience with a ticketing system (e.g., ServiceNow, Jira, Zendesk) Strong interpersonal and communication skills—you’re calm under pressure and confident with users Must be able to work onsite in Atlanta, GA , Monday through Friday
#J-18808-Ljbffr

Atlanta, Georgia, United States

Sprachkenntnisse

English

Hinweis für Nutzer

Dieses Stellenangebot wurde von einem unserer Partner veröffentlicht. Sie können das Originalangebot einsehen hier.

Ähnliche Jobs finden