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Sr. ServiceNow Systems Administrator
- Madison, Wisconsin, United States
- Madison, Wisconsin, United States
Über
At TAPCO, we aim to enhance transportation and personal safety in our communities through innovative solutions and products. We are driven to save lives! Are you looking for a career where you can earn a great wage based on experience and performance, your contributions are recognized, and you will have growth potential? Then choose TAPCO!
*MINIMUM 2 days in office required*
If you are looking to be part of a company focused on making our roads and communities safer that follows the core values of Safety First, Get Stuff Done, Fight for the Greater Good, Figure It Out, and Be Helpful, apply to join our team of passionate individuals today!
What TAPCO has to offer you:
Quarterly Bonus Program
10 Paid Holidays
Paid Vacation and Personal Time (starting day one)
Four Weeks of Paid Parental Leave with no waiting period
401K Plan with Employer Match (fully vested on day one)
Company-Funded Short-Term Disability
Health, Vision, and Dental insurance
Quarterly Company Events and Lunches
Have a say in TAPCO Happenings by joining the Fun or Safety Committee!
What you will accomplish as a Systems Administrator at TAPCO: The ServiceNow Administrator will be responsible for the administration, configuration, and ongoing maintenance of the ServiceNow platform. The ideal candidate will have a strong understanding of ServiceNow deployment, implementation, and integration, along with relevant certifications and training. This role requires in-depth knowledge of various ServiceNow components and a commitment to enhancing our IT service management capabilities.
Essential Duties and Responsibilities:
Administer, configure, and maintain the ServiceNow platform to meet business needs
Minimum two days in office per week
Monitor platform licensing and perform regular audits
Perform system upgrades and patches, ensuring minimal disruption to operations
Develop and maintain ServiceNow workflows, scripts, business rules, and UI policies
Collaborate with stakeholders to gather requirements and implement ServiceNow solutions that align with business objectives
3rd Party software integrations
Provide technical support and guidance to end-users and other IT staffStay updated with the latest ServiceNow features, best practices, and industry trends
Participate in an afterhours support On Call rotation
Scheduled and unscheduled maintenance events when needed, including occurrences outside of normal business hours
Follow department processes and workflows
Schedule and work with outside vendors and contractors, assign tasks, and track their time
Follows all company safety rules and 5S/Lean Manufacturing policies
Required Qualifications and KSA
Degree in Computer Science or related field and/or commensurate on-the-job experience
Strong understanding of ServiceNow components such as Incident, Problem, Change Management, Asset Management, CMDB, Customer Service, Field Service and Project Management
Prior experience diagnosing complex problems and developing solutions
Proficient in Office 365 applications
Excellent communication skills
Demonstrable knowledge of ServiceNow deployment, implementation, and integration.
Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
Demonstrable knowledge of the ServiceNow Workflow Editor
Excellent problem-solving skills and attention to detail
Strong communication and interpersonal skills
Ability to work independently and as part of a team
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Sprachkenntnisse
- English
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