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Senior Business Analyst (Product Modelling Expert)Deutsche Telekom IT Solutions • Bergenfield, New Jersey, United States
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Senior Business Analyst (Product Modelling Expert)

Deutsche Telekom IT Solutions
  • US
    Bergenfield, New Jersey, United States
  • US
    Bergenfield, New Jersey, United States
Jetzt Bewerben

Über

Senior Business Analyst (Product Modelling Expert) We are looking for an experienced Product Modelling Expert for our ITSM platform. The ITSM platform is the main digital interface for DTAG's large B2B customers to interact with Deutsche Telekom throughout the entire customer contract lifecycle. All DTAG products and services are described in a structured digital format (product models) within an electronic product catalog on the ITSM platform.
In this role, you will drive the creation of customer-specific catalog entries as well as standard DTAG products sold via the ITSM platform. You will work closely with Service Design, Solution Design, Product Portfolio Management, and DT IT teams to ensure product models are defined in a way that enables efficient catalog implementation.
Your Tasks
Lay the foundation for a structured, digital description of products and services for large B2B customers
Based on overall product prioritization, collaborate with Solution Design (customer-specific items) and Portfolio Management (standard products)
Extract and structure all relevant product information, including: product structure, order parameters, dependencies, order workflows
Ensure product models have an appropriate level of complexity (as simple as possible, but sufficient for ITSM use cases)
Create product models in a Catalog Management Tool (to be introduced in 2026) or document them in a format suitable for DT IT implementation
Build, manage, and continuously extend a reusable product model library
Own and maintain product models throughout the product and contract lifecycle
Define, align, and evolve product modelling guidelines for the ITSM platform team
Key Responsibilities
Design and continuously improve product modelling guidelines for ITSM usage
End-to-end ownership of selected product models, including: gathering required information from TDG experts (Solution Design & Portfolio Management), defining models with strong focus on reusability, ensuring compatibility with existing production models, implementing models directly or preparing detailed handover documentation for DT IT, adapting product models over time as contracts and products evolve
Maintain and govern the product model library for future reuse
Qualifications
Fluent English (daily working language); German is a strong advantage
2+ years of hands‑on experience in TM Forum‑based product modelling
Strong analytical skills to map complex B2B products into structured models
Solid understanding of B2B products (e.g. Connectivity, Security, LAN) and Order‑to‑Cash processes
Experience with large B2B contracts and related operational processes
Knowledge of the TDG organization and internal stakeholder network
Strong communication skills, able to work with both technical and non‑technical stakeholders
Degree in Engineering, Computer Science, or Physics
Experience with ServiceNow
Knowledge of JIRA and Confluence
High attention to detail with strong problem‑solving skills
Personality
Ability to multi‑task and balance priorities
Proactive, collaborative team player
Additional Information * Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
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  • Bergenfield, New Jersey, United States

Sprachkenntnisse

  • English
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