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Information Technology SpecialistInfojini • Lakewood, Colorado, United States
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Information Technology Specialist

Infojini
  • US
    Lakewood, Colorado, United States
  • US
    Lakewood, Colorado, United States
Jetzt Bewerben

Über

Work schedule: 8:30 AM to 5 PM, Monday through Friday, on-site. (no remote work).
Skills/Experience needed/desired: Duration: 1 – 3 months (with possibility of extension)
CLASSIFICATION SUMMARY Essential Functions
Acts as first point of contact for agency-wide IT Service Desk issues. Provides responsive and courteous hardware/software troubleshooting, support, and maintenance on desktops, laptops, servers, printers, multifunction copiers, phone systems, mobile devices, and audio/visual conferencing. Drives to various locations in service territory to install, repair and/or troubleshoot agency equipment.
Installs, configures, and maintains software/hardware for Pierce Transit information and business servers.
Ensures agency productivity and security is sustained by maintaining end user computing devices. Ensures software and firmware are patched, deploys devices with relevant security and usage policies, and trains employees in proper use.
Tracks deployed end-user devices and installed software. Enforces software-licensing requirements and purchases new software as needed. Ensures spare inventory meets the growing needs of the agency and orders new equipment as needed.
Identifies gaps in procedure and documentation for technical and non-technical users. Creates and maintains procedures and documentation.
Initiates, plans, designs, executes, and monitors small to medium IT projects for Pierce Transit. Provides a supporting role for larger projects to ensure the successful completion of specific project goals.
Displays regular and consistent attendance.
Performs related work as required.
Qualifications Knowledge of:
Various enterprise systems and software applications
Pierce Transit agency computer security principles
Business English
Standard office procedures
Microsoft Office products
Skill in
Performing a variety of duties, often changing from one task to another of a different nature (multi-tasking)
Communications (verbal and written)
Troubleshooting
Computer and database skills
Ability to
Work with databases and networks
Build and deploy new computer systems
Purchase new and replacement hardware
Maintain inventory of computer equipment
Install and upgrade software
Create and maintain comprehensive project documentation
Establish and maintain effective working relationships
Meet schedules and deadlines of the work
Follow verbal and written instructions
COMPETENCIES Regularly meets expectations for work schedule, accomplishing assignments, and serving as a source of supply and support for the department, customers, and/or the organization.
Demonstrates responsibility for, and handles accurately, the details associated with one’s work.
Analyzing and diagnosing problems to resolve them or minimize their negative consequences. Isolating, defining and seeking solutions to problem areas. Analyzing problems or procedures, evaluate alternatives, and select best course of action. Adapting traditional approaches or devising new approaches, concepts, methods, designs, processes, technologies and systems.
Speaks, writes, and listens effectively in a variety of circumstances, sharing information and ideas with others.
The demonstration of specialized knowledge required to perform the job. Taking initiative in learning and implementing new concepts, technologies, and/or methods.
Operates personal computer; accesses desired applications and utilizes needed programs, tools, and utilities.
MINIMUM QUALIFICATIONS
Associate Degree in Information Technology or a related field and
Two years of experience providing information technology support to end users.
Experience may be substituted for education on a year for year basis.
LICENSING, CERTIFICATIONS AND OTHER LEGAL REQUIREMENTS
Individuals must pass a background check. Positions assigned to Public Safety require additional background checks, including fingerprinting and/or a polygraph test.
Must possess and maintain a valid Washington State driver license with acceptable driving record throughout employment.
Physical Requirements
The position involves light physical demands, such as exerting up to 40 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects. May occasionally need to move boxes/equipment from 5 to 40 pounds.
Working Conditions
This position works in an office environment relatively free from unpleasant environmental conditions or hazards.
Employees in this classification serve on rotating 24-hour on-call.
Occasional travel between agency buildings/sites, or to pick up materials from vendors may be required.
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  • Lakewood, Colorado, United States

Sprachkenntnisse

  • English
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