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Director Performance AnalyticsThe Hartford • United States
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Director Performance Analytics

The Hartford
  • US
    United States
  • US
    United States
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Über

Director Performance Analytics - GB06AE
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
Director Performance Analytics - Auto Liability Claims
Overview:
The ABI and GL Claims Performance Analytics group is seeking a Director to drive claim insights and strategy with a focus on Auto Bodily Injury claims. As a leader on the Claim Performance Analytics team, this position will lead a small team to create innovative solutions, understand trends, and develop actionable insights for the organization.
This role is highly visible within Claims and to business segment leadership, requiring both a mastery of detailed technical analysis and the ability to clearly communicate to higher levels of the organization. The ideal candidate combines strong analytical rigor with the ability to structure ambiguous problems, uncover key drivers, and communicate clear, concise insights that inform business decisions. As an expert resource for business segment executives, this leader will monitor trends within ABI across business segments, reporting findings to the leaders of the Auto line of business. Essential to success will be the ability to build strong, trusted relationships with Actuarial and Product business partners by converting claims metrics into actionable business insights.
This leader will also hold the responsibility of partnering with Transformation & Optimization Office (T&OO) to identify areas of opportunity, contribute to initiative development, and support the implementation of innovative solutions that enhance claim performance and operational efficiency.
Responsibilities:
Translate data into actionable insights and present clear results and recommendations to various levels of business leadership, with a focus on articulating the "so what" and "now what". Lead and develop a team of 5-7 Performance Analysts to create, test, and validate Key Performance Indicators, analyze and deliver insights, while elevating the team's analytical rigor. Oversee the creation of advanced leading indicator metrics and analytical frameworks, including the application of advanced statistical methods where appropriate. Lead deep dive analysis into emerging trends and root cause analysis, explain results and recommendations to Claims and Segment Executive Leadership Develop a deep understanding of the claim process and interactions with overall results. Regularly participate in Claim and business segment meetings, serving as a thought partner who challenges assumptions and brings forward new insights. Organize and balance multiple priorities in a fast-paced environment. Evaluate and integrate new tools or analytical techniques to enhance data insights and performance analytics.
Qualifications:
A minimum of five years of experience in an analytic function (Finance, Operations, Claims, Actuarial, or Data Science) within the insurance industry; experience with advanced trending analytics and statistics. Experience applying advanced quantitative or statistical methods (i.e. regression, segmentation, predictive modeling or similar techniques) in a business setting is strongly preferred. A minimum of two years in a leadership role successfully developing a team, with a demonstrated ability to coach and elevate analytical thinking. Excellent communication and presentation skills, with a proven ability to translate complex analysis into clear, concise, and compelling insights for executive audiences. Extensive analytical experience using limited data to draw insights. Documented track record of creating innovative data solutions; passion for delivering outcomes, with a strong emphasis on insight generate vs. reporting. Collaborative; demonstrated ability to build and maintain strong working relationships. Disciplined and structured thought leader with the ability to understand customer needs. Experience with Data Visualization tools and techniques such as Tableau or similar platforms, with the ability to move beyond visualization to insight generation. Strategic thinker; intellectually curious; transparent approach to discussing analytics. Able to work independently; excellent judgment and sound decision-making skills. Creative problem-solving mindset with a passion for delivering outcomes. Auto Bodily Injury experience or knowledge of actuarial principles is a strong plus. Bachelor's degree in statistics, mathematics, actuarial science, or an equivalent/related degree preferred.
Claims Performance Analytics Strategic Direction :
Leverage cutting-edge technology, advanced analytics, and seamless collaboration to deliver timely, deep insights that empower partners to confidently navigate and respond to Claim and market changes
Claims Performance Analytics Key Identify Characteristics :
Trustworthy
: Demonstrate authenticity, openness, and integrity in all interactions. Be real, genuine and transparent.
Partnership Centric
: Collaborate to align our insights around shared goals. Empathize, understand perspectives, seek input, and actively listen.
Value Oriented
: Remain solution oriented. Maximize our collective worth by optimizing skills, technology and processes.
Sought after Experts
: Be innovative thinkers and enablers of insights, driven by deep curiosity and a commitment to continuous learning.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$138,000 - $207,000
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
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  • English
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