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Quality Assurance Manager (all genders)Lingoda • United States
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Quality Assurance Manager (all genders)

Lingoda
  • US
    United States
  • US
    United States
Jetzt Bewerben

Über

Quality Assurance Manager
Founded 12 years ago, Lingoda addresses a pressing global challenge: meeting the demands of growing economies and aging populations through the mobility of global talent. Driven by its mission "to empower global talent with the language, cultural, and technical skills for integration and success", Lingoda has established itself as a leader in education. Lingoda's highly effective Small Group Learning Model is delivered via over 800,000 classes a year, powered by 2,400 qualified teachers and a unique proprietary curriculum designed to help learners achieve their goals, whether that be career progression or integration into a new country. A rapidly growing and ambitious company, Lingoda operates in both B2B and B2C: while the B2B business has a strong focus on the healthcare sector in Germany and a credible ambition to expand into other professions and geographies, Lingoda's B2C business has a global presence, teaching German, English, Spanish, French, and Italian to students worldwide. Learning a language with Lingoda is a rewarding experience, made possible by us Lingodies who support our students every step of the way. We're committed to living the learning journey alongside them to create a world of connection and opportunity. Why Join Us?
Joining Lingoda means becoming part of a team that's committed to getting better, together. We foster an inclusive culture of bravery, curiosity, and growth, where insight turns into action, and every team member contributes to igniting positive change. Be part of our journey to transform lives through education. We are seeking a Quality Assurance Manager (all genders) based in Berlin, or remote within Germany. Your mission with us: The Quality Assurance Manager ensures the quality, compliance, and auditability of state-funded educational and examination programs. This role focuses on the consistent monitoring of standards, audit preparation, and creating transparency through smart tools to enable operational functions to manage their processes independently and in accordance with regulations. Your tasks:
Executes systematic compliance checks in accordance with AZAV as well as risk-oriented spot checks of documentation and processes, and formulates unambiguous findings for mandatory follow-up by the functional departments. Monitor defined KPIs continuously via the Quality Dashboard to identify operational blind spots and deviations at an early stage. Prepares audit-relevant documentation and actively supports external provider and measure audits in accordance with AZAV. Review the correct documentation of complaints and incidents at a meta-level to minimize risk as part of incident governance. Develop and maintain QM templates, checklists, and guidelines that preventively eliminate error sources and strengthen departmental accountability. Advise operational departments on regulatory gray areas and conduct sound preliminary analyses for the Lead QM. Disseminate findings from internal and external audits to the respective departments and assist in translating these insights into Standard Operating Procedures (SOPs). You bring to Lingoda:
University degree in a relevant field (e.g., Business, Education Management, Administration) or equivalent practical experience. 2-3 years of experience in an operational quality management or compliance role, ideally within the state-funded education sector in accordance with AZAV. Proven Audit and QM competence, ideally supported by certification as a Quality Management Officer (e.g., TÜV / ISO 9001) or Internal Auditor (ISO 9001/AZAV). Sound knowledge of Quality Management and specific technical expertise regarding regulatory requirements in accordance with AZAV. High attention to detail and analytical mindset for conducting risk-oriented spot checks and identifying patterns. Strong communication and problem-solving skills, with the ability to formulate unambiguous findings in a comprehensible and solution-oriented manner for the departments. Experience in measure implementation, particularly in conducting internal audits and maintaining process documentation. Fluency in German (C1/C2) and strong proficiency in English (B2+). What you can expect from Lingoda:
Approachable leaders and transparent communication - every voice counts at Lingoda! Company events and colleagues who are always happy to socialise + budgets towards team building events! An inclusive environment with great team spirit and passion for languages A well-structured and exciting onboarding process to set you up for success! The possibility to work remotely from your home or in the office located in the heart of Berlin Learning & development opportunities Free access to our language classes Mental Health programs Corporate benefits & pension funds Discounts on Urban Sports memberships (EU) Public Transport discounts in Berlin 30 vacation days per year Free snacks & drinks at the office The modern hardware necessary for your work (n/a for freelancers) Flexible working hours Does that sound exciting? Then, send us your CV right away! We are looking forward to hearing from you! Your contact person for the position is Elif. Lingoda is dedicated to promoting diversity and inclusion in the workplace. As an equal opportunities and affirmative action employer, we strive to create a workforce that reflects the diversity of our user base. Our commitment ensures that every applicant is assessed on the basis of their skills and qualifications, regardless of age, gender identity, ethnicity, sexual orientation, disability, or religion. We ask that you please apply directly via the link provided in the job description or directly on our website. Due to GDPR regulations, applications sent otherwise will not be considered. Please note that if you are based outside of Germany that only a freelance contract can be offered. All our contracts whether freelance or regular German employment contract start on a 2 year time period.
  • United States

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  • English
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