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Über
Our client, partnered with Randstad, is seeking a skilled Senior Desktop Support Technician to join their team in Washington, DC. This role requires a strong background in audio-visual technology, conference room equipment, and collaboration technologies like Microsoft Teams and Zoom. The ideal candidate will possess relevant engineering certifications and a proven track record in implementing audio-visual solutions for conference and situation rooms. Key Responsibilities: Demonstrate technical expertise in desktop support. Utilize engineering certifications, particularly in audio-visual and conference room equipment such as Microsoft Surface HUB and PolyCom. Implement and maintain audio-visual solutions for conference rooms and situation rooms. Provide support for collaboration technologies including Microsoft Teams and Zoom. Utilize strong troubleshooting skills to address technical issues promptly and effectively. Manage projects related to desktop support and audio-visual implementations. Coordinate with vendors to procure necessary equipment and services. Apply ITIL principles to ensure efficient and effective support services. Utilize Service-Now for ticketing and workflow management. Communicate effectively, both orally and in writing, with internal teams and stakeholders. Qualifications: Demonstrated technical experience in desktop support and audio-visual technologies. Relevant engineering certifications focusing on audio-visual and conference room equipment. Proficiency in implementing audio-visual solutions for conference rooms and situation rooms. Experience supporting collaboration technologies such as Microsoft Teams and Zoom. Strong troubleshooting skills with the ability to resolve technical issues promptly. Project management experience preferred. Familiarity with vendor management processes. Knowledge of ITIL principles is a plus. Experience with Service-Now or similar ticketing systems.
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