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Vacation PlannerBetter Talent by Laveer & Co. • New York, New York, United States
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Vacation Planner

Better Talent by Laveer & Co.
  • US
    New York, New York, United States
  • US
    New York, New York, United States
Jetzt Bewerben

Über

COMPANY OVERVIEW: Element Vacation Homes is a Central Florida property management company specializing in larger high-quality short-term vacation home rentals. Formed in late 2020 with an emphasis on happy owners and happy guests.
POSITION SUMMARY: Element Vacation Homes is currently seeking an organized, detail-oriented Vacation Planner to join our team. This position wears many hats including:
Concierge/ Guest Services
– pivotal to our success and sustainability, it goes without saying we need to be highly attentive to our guests needs, local knowledge, anticipating needs, working with ops teams for special occasions
Reservations
– extensive property knowledge, creating & adding to guest profiles, keeping response times low and conversion rates high
Office Admin
– lots of miscellaneous tasks such as data entry, imputing rates, auditing our listings, writing photo captions, sending out reports, and assisting in our month-end process
This is a pivotal role within our organization and therefore we are only seeking passionate, hardworking rock stars to apply.
RESPONSIBILITIES:
Responding to guest's inquiries, emails, and messages with an emphasis on sense of urgency
Keeping our property management system true & clean at all times by processing reservations, inquiries, owner stay requests, etc.
Processing guest payments, sending payment requests, and late reminders
Answer incoming phone lines
Coordinate with appropriate vendors and personnel for all VIP, owner, and special request reservations to ensure they are 110% ready for arrival, no excuses
Effectively communicating with the operations teams
Inputting rates into the property management system
Auditing our public listings for accuracy
Proper reporting/ logging of all pertinent information
Process & distribute arrival reports daily
Accurate vendor scheduling to ensure nothing is missed
Documenting our processes and checklists, building our SOP manual dubbed “The Play Book”
Additional projects as requested
QUALIFICATIONS:
Out of the box thinker & aggressive problem solver – you don’t let anything stand in your way – no excuses
Detail-oriented would be an understatement
Excellent time management, communication & organizational skills – we have a deep appreciation for genuine hospitality which means ensuring no balls get dropped
Exceptional social & people skills – you’ll need to be able to make sincere connections with guests, potential guests, community members, owners and vendors
Team player – this is a startup, we all wear many hats
Tech-savvy/ quick learner since we utilize various computer systems
Vacation Rental/ Hotel/ hospitality experience (preferred)
Local area knowledge (preferred) - ideal candidates will possess familiarity of the local area, its attractions & offerings
Flexible schedule as our busy times fluctuate
COMPENSATION & BENEFITS: Hourly Wage Range:
$7.00 to $9.00 based on experience and achievement
Benefits:
Generous vacation policy – after all, we’re in the vacation business!
Competitive salary (50,000 - 78,000 PHP // 900-1,400 USD)
Schedule: Full Time/ 9 hour shift (1 hour break) 5 days per week
#J-18808-Ljbffr
  • New York, New York, United States

Sprachkenntnisse

  • English
Hinweis für Nutzer

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