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Client Relationship Manager - SeattleFusionTek • Issaquah, Washington, United States
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Client Relationship Manager - Seattle

FusionTek
  • US
    Issaquah, Washington, United States
  • US
    Issaquah, Washington, United States
Jetzt Bewerben

Über

Overview FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We are a close-knit team dedicated to IT infrastructure management for small to mid-sized businesses since 2007. We are experiencing substantial growth and are looking for exceptional candidates who resonate with our four core values: Teamwork, Growth Mindset, Integrity, and Ownership. We are seeking a passionate Client Relationship Manager to join our vibrant team. In this role, you will oversee the overall client experience for the accounts assigned to you, understand, manage, and monitor all technical configurations within the client's organization, and act as the client advocate with critical insights about our customers\' employees, processes, and technologies. You will also serve as the main escalation point for service delivery and client communication concerns.
Base pay range $85,000.00/yr - $100,000.00/yr
Location and travel This position is primarily remote, with occasional travel for key client meetings and events. Candidates should maintain a distraction-free workspace and have reliable high-speed internet access. This opportunity is limited to candidates located in the greater Seattle area.
Key responsibilities
Foster a strong client relationship, aiming to turn every client into an advocate of FusionTek and its offerings
Strengthen customer loyalty by encouraging the renewal of all services
Drive growth within customer accounts by promoting service expansion
Ensure comprehensive documentation and configurations to prevent recurring issues
Mitigate risks associated with monthly recurring revenue from at-risk clients
You will act as the client advocate, possessing critical insights about our customers\' employees, processes, and technologies
You will serve as the main escalation point for service delivery and client communication concerns
You will collaborate with sales and leadership teams to strategize for growth and explore avenues for expanding FusionTek\'s business across your accounts
Expected outcomes
Achieve a 95% year-over-year retention rate for Monthly Recurring Revenue (MRR)
Ensure team members complete at least 95% of the designated monthly sales activities
Secure a minimum of 50% of clients agreeing to act as references
Maintain a revenue churn rate of less than 10% of MRR
Ensure all devices and users are logged against the appropriate service entitlements
Align management and reporting with EOS procedures for enhanced team coherence
Support other FusionTek teams in their interactions with the customer base
Typical weekly tasks
Participate in the weekly L10 Meeting
Assess the status of any clients that may be considered at-risk
Review case trends and work with the team to identify and address problems
Update account details and documentation regularly
Monitor ongoing projects and coordinate updates with Project Managers as needed
Conduct necessary onsite or virtual client visits for relationship building
Identify areas requiring resolution for assigned clients
Share client feedback and discussions with internal teams to improve service delivery
Qualifications
Education: Bachelor's degree (B.A.) from four-year College, or University, and/or training or equivalent combination of education and 5+ years' experience in the financial services vertical
Computer Skills: Power point, Excel
Technical Skills: Microsoft Office Suite; Working knowledge of cloud technologies, specifically Microsoft Azure; Working knowledge of network infrastructure; Working knowledge of server technology; Technical knowledge, both of current technology and emerging trends
Experience: Prior experience working at a Managed Service Provider/ Managed Security Service Provider; Engaging at all levels within an organization right to C level
Benefits
Salary range - 85k - 100k/year
Competitive pay with quarterly bonus eligibility
Coverage for 90% of your medical, dental, and vision insurance expenses
401(k) plan with 4% company matching and immediate vesting
Eight paid holidays and 18 days of PTO in year one
Educational reimbursement for certification tests and company supplied training resources
Fun team events
Seniority level Mid-Senior level
Employment type Full-time
Job function IT Services and IT Consulting
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  • Issaquah, Washington, United States

Sprachkenntnisse

  • English
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