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Junior Systems Administrator - Microsoft Operations
- United States
- United States
Über
Provide operational administration and ongoing support for Microsoft 365 services, ensuring stability, availability, and consistent performance across core workloads including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and related services. This role is responsible for executing day-to-day "Keep the Lights On" (KLO) activities and supporting end users through incident, request, and service operations.
Serve in an execution-focused capacity, delivering operational support across the Microsoft 365 environment. Ensure core platform services remain reliable and governed while supporting Copilot and AI-enabled capabilities.
Preferred location with hybrid work schedule: Kansas City, KS
Job Duties and Responsibilities
Provide operational (KLO) support across Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive, ensuring stability and performance
Independently troubleshoot and resolve complex issues using established processes, escalating only when required
Monitor service health, performance, and usage trends, proactively identifying issues and improvement opportunities
Perform administration and access management activities including mailbox support, Teams configuration, SharePoint permissions, OneDrive support, user provisioning, and group management
Support onboarding and offboarding processes to ensure accurate and secure service access
Enforce governance standards by adhering to established policies, naming conventions, access controls, and security practices
Support Microsoft Copilot and AI-enabled capabilities by troubleshooting issues, validating configurations, and ensuring alignment with governance controls
Support and execute operational workflows and automation using Power Platform and low-code solutions, identifying opportunities to improve efficiency and reduce manual effort
Lead small operational initiatives such as automation enhancements, process improvements, and service configuration updates
Own and execute defined tasks or phases within larger Microsoft 365, Copilot, or platform-related projects
Execute standardized operational and project tasks defined by senior administrators or project leads, following established runbooks and procedures to ensure consistent and scalable service delivery
Perform repeatable tasks across users, systems, or environments to support larger initiatives and maintain operational consistency
Identify recurring issues and contribute to root cause analysis, escalating trends and recommending improvements to enhance service reliability and efficiency
Create and maintain documentation, runbooks, and knowledge articles to support consistent operations and knowledge sharing
Ensure all work aligns with change management and IT service management processes
Act as a resource to less experienced team members, providing guidance on troubleshooting, processes, and operational best practices
Perform other duties as assigned
Requirements
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent combination of education and experience)
1–3 years of experience supporting Microsoft 365 or enterprise collaboration platforms
Exposure to Microsoft Copilot concepts, AI-enabled tools, or low-code automation
Working knowledge of Microsoft 365 services and common administrative tasks
Foundational understanding of Microsoft Copilot and agent-based automation concepts
Ability to follow defined runbooks, standards, and escalation procedures
Strong troubleshooting and analytical skills at an operational level
Ability to document issues and resolutions clearly and accurately
Strong communication skills and ability to work effectively within a team-based support model
Ability to operate within defined governance and security boundaries
Able to travel 5-15% of the time
An Equal Opportunity Employer including Disabled/Veterans
Pay Range
$80,000 - $95,000 / annually
Sprachkenntnisse
- English
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