Jobbörse

Join Our Banking & Financial Services Team – Financial Crime & Fraud  

Teleperformance certified as  great   place to  work   UK in  2025! .   At Teleperformance, we deliver  an outstanding   customer experience, at every single opportunity,  as a result of   our commitment,  passion   and dedication to excellence.  

    We are expanding our Banking & Financial Services division and are looking for experienced professionals to join our Financial Crime & Fraud team. If you have at least one year of experience in the banking or financial services industry,  we’d   love to hear from you .  

The Details  You’ll   Want to Know  

Start Date: 29 th June 2026  

Salary:   £27,580.80 per annum  
Competitive pay with opportunities to grow and develop your career.  

Location:   Work from Home  

Hours:   Full-Time –  40 hours   per week  

Shifts between  8:00 am and 10:00 pm,  Monday to Sunday  

Training:  

3 weeks of comprehensive training , followed by  5 weeks of supported working  

Contract Type:   Permanent  

Background Checks:  
To keep our customers and colleagues safe,  you’ll   need to pass the following checks:  

Right to Work in the UK  

Criminal Record Check  

Credit Check  

Sanction  

CIFAS  

Any other relevant pre-employment screening  

Please note: No holidays or time off can be taken during your first  8 weeks   of employment  

  About the Financial Crime & Fraud Team  

Our mission is to earn and  maintain   customer trust, support safe growth for our clients, and contribute to a safer society.  

Fraud Investigators play a vital role in achieving this mission.  

What  Y ou’ll   Be Doing  

• Gathering evidence from customer claim submissions via in ‑ app chat and inbound/outbound calls  

• Probing for  additional   information where  required  

• Investigating claims with empathy, accuracy, and attention to detail  

• Making decisions on cases and upholding or declining fraud claims up to  £5,000  

• Submitting accounts for closure where first ‑ party fraud concerns are  identified  

• Triaging cases over  £5,000   for escalation  

• Safeguarding compromised accounts and taking  appropriate action   to restore safe account usage  

• Providing advice and support to victims of fraud  

• Completing all required post ‑ investigation actions  

You Should Apply If You Have…  

• Excellent written and verbal English communication skills  

• Previous   customer service experience or similar  

• Strong investigative, problem ‑ solving, and decision ‑ making skills  

• The ability to be both independent and collaborative  

• Confidence working to deadlines  

Values we look for you to have:   

Process Excellence-   Doing things well means something to you and you will always strive to  improve on   your work.   

Collaboration -  You enjoy working with others and you like working as a team player.   

Communication-  You can speak and write clearly and in a confident manner.  

Emotional Intelligence -  You  possess   the ability to be emotionally  intelligent   meaning you  are able to   empathise , be  kind   and be good with others.  

Open-Mindedness-   You are able to be open to different ways of thinking and new ideas.  

Critical Thinking-  You are able to think logically when making decisions.  

Solution Orientation-  Having a  forward thinking   mindset focused on resolving challenges.  

Entrepreneurship-  Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.  

Skills needed to be a Customer Service Representative  

A professional,  polite   and courteous telephone manner  

Ability to deliver excellent service with outgoing nature   

Excellent verbal communication skills  

A good listener who can convey empathy, patience and understanding   

Confident and proactive to deal with  difficult situations   and conversations   

High levels   of accuracy and attention to detail  

Be driven to work towards achievable targets   

Financial Sector - Key Responsibilities  

Provide exceptional and efficient customer service across our telephone, email,  webchat   and social media channels  

Use your problem-solving skills to support our customers, resolve their  query   and create a positive experience.  

Ensure that all customers are supported  in accordance with   regulatory requirements which aim to protect our customers   

Have excellent attention to detail  

Be knowledgeable of our client’s process and products and how best to support the customer  

Benefits of being a Customer Service Representative  

Perks at Work – Savings Discounts / Free Online Classes  

  - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice  

Critical Illness – up to £10,000  

Cycle to Work Scheme  

Eyecare support voucher  

Holiday Purchase Scheme  

Length of Service Awards  

Workplace Pension  

Monthly Inspire Awards – For the best of the best  

Refer-A-Friend earns up to £1,200 for you  

Monthly Wellbeing Webinars  

Dedicated Employee Experience Progress – Here to support TP journey   

Disclaimer  Please be vigilant against job  scams . Teleperformance will  never   contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or  talent.icims   email address . .   If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.  

Disclaimer  Please note, only candidates who meet specific language  proficiency   scores will be able to  proceed   on this  campaign,   this supersedes any other pass mark you may receive. Where you pass the assessment but not the above  requirements   we will  endeavour   to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.