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Key Accounts Service Sales Specialist - US Based
- United States
- United States
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U.S. Region | Flow Cytometry Role Summary The Key Accounts Service Sales Specialist is responsible for developing and executing service contract strategy for the largest and most strategic customers across the U.S. region. Reporting directly to the Director of Service Sales, this role owns national-level account strategy, complex negotiations, and consolidated service agreements to drive sustainable contract revenue growth. The position partners closely with senior customer stakeholders and internal cross-functional leaders to deliver long-term value and deepen strategic relationships. Key Responsibilities Achieve or exceed assigned contract revenue targets for U.S. region, with accountability for accurate forecasting and pipeline management. Develop and execute comprehensive, multi-year service contract strategies tailored to the business needs and growth objectives of strategic customers. Lead complex negotiations, including consolidated and enterprise-level service agreements, pricing structures, and contractual terms. Establish and maintain strong executive-level relationships within customer organizations through regular strategic reviews and in-person engagement. Serve as the primary point of accountability for service sales strategy across key accounts, aligning internal teams to deliver cohesive customer solutions. Partner cross-functionally with Commercial Sales, Field Service, Marketing, Product Management, Finance, and Legal to drive aligned account execution. Influence internal stakeholders to prioritize customer needs, remove barriers, and deliver differentiated value propositions. Maintain deep understanding of customer environments, competitive dynamics, and market trends; communicate insights to inform strategy and decision-making. Deploy a disciplined approach to account planning, strategic prioritization, and execution to maximize contract penetration, retention, and growth. Act as a role-model leader within the Service Sales organization, providing mentorship, guidance, and best-practice sharing to elevate overall commercial capability. Minimum Qualifications Bachelor's degree required; advanced degree a plus. Minimum of three to five years progressive sales experience, with demonstrated success managing complex accounts and negotiations. Experience selling service contracts, recurring revenue solutions, or long-term agreements; life sciences experience strongly preferred. Proven ability to negotiate and structure complex commercial agreements across multiple stakeholders and decision levels. Strong strategic thinking, analytical capability, and creative problem-solving skills. Exceptional written and verbal communication skills with executive-level presence. Demonstrated ability to influence across a matrixed organization without direct authority. Willingness to travel regularly for in-person customer engagement and internal collaboration. Preferred Qualifications Experience managing national or enterprise-level accounts within life sciences, diagnostics, or biomedical instrumentation. Track record of consolidating agreements and driving scalable contract growth across large customer networks. Familiarity with service business models, installed-base selling, and lifecycle revenue strategies. Compensation The expected compensation range for this role is $120,300 - $160,000. Final compensation will be determined based on experience, skills, and geographic location. Why Waters At Waters, success is driven by scientific leadership, commercial excellence, and trusted customer partnerships. This role offers the opportunity to shape regional strategy, strengthen the Waters brand, build meaningful customer relationships, and develop the next generation of sales leaders. At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law. A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place. Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
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