Jobbörse

QI Field Services Specialist, IDD Services

Starting Salary: $50,000

This role will provide support to both the Knoxville and Chattanooga offices.

OUR MISSION AND PERFORMANCEEXPECTATIONS
SUMMARY

TheQI Field Services Specialist is a full timeposition, exempt and paid bysalary.TheQI Field Services Specialistis responsible fordesigningqualityimprovement strategies andsupportingimplementation and oversight foraspecific regionwithin astate.

TheQI Field Services Specialistleads the continuous qualityimprovementprocess for theregion, focusingon service outcomes, risk management,and compliance with internal andexternal standards.

In largerregions where approved, the QualityImprovement Specialist maysupervise QualityImprovement Coordinator(s).

TheQuality Improvement Specialist works in the regional or area officeandis expected to travelbetween programs, visitingeachassigned program at least on time peryear.

                                                                                                                                      ESSENTIAL JOB FUNCTIONS

To perform this job successfully, an individual must be ableto satisfactorilyperform eachessential function listed below:

Quality Improvement

1. Organizes,oversees andimplements regional strategyto supportcontinuous qualityimprovement
2. Participates as amemberofthe statewide QualityImprovementteam underindirectsupervisionfrom the QualityImprovement Manager
3. Assesses service planninganddelivery,documentation and safe-guardingthe rights,funds, andhealthand safetyofpersons beingserved.
4. Leads earlyidentificationandinterventionforemergingqualityconcerns,strategizesabout solutions and guides implementation.
5. Verifiesimplementationof strategiesdesigned to improvequalityservicesand outcomes.
6. Provides technicalassistance,subject matter expertise andpartnerswith operations todesign and implementlocalprocessimprovementinitiatives.
7. Asa member of the Regional management team, participates in regional meetings,monitors data, reports onregional qualityindicatorsand translates data analysisintoneededactionsteps.
8. ImplementsannualregionalQualityImprovementgoals.
9. Reviewssatisfaction surveydata and supportsthe design,implementationandverification ofcustomersatisfactionimprovementstrategies.

Compliance

1. Partnerswithoperationsand Quality ImprovementManagerto implementand verifyNetwork and localpoliciesandprocedures.
2. Stays current and knowledgeable aboutexternal requirements and internalstandards andexpectations applicable to the services provided in theassignedregion.
3. Conducts regularreviewsof program operationsand service deliveryto assesscompliance withinternaland externalstandards.
4. Supports operationsandQualityImprovement Manager to prepareforlicensing,certification and accreditationreviews.
5. Collaborates with operations leadership to developand implement correction planstoremediate identified deficiencies and verifies implementation.
6. Completes Network Performance Audits.

Risk Management

1.Oversees regional incident management and reporting.

2.Collaborates with operationsand Quality Improvement Managerto designand implementrisk mitigation strategies.

3.Reviews incident dataandconducts analysis; drives process to remediate identifiedincident patterns and trends.

4.Assists in monitoringlocal process for dataentryinto electronic and/or paperdocumentation systems.

5.Conducts internal investigationsofincidents, allegations andcomplaints; reviews facts,determines conclusionsand advises about responseto findings.
6.Maysupport operationswith reviewingreferralsandcompletingintakeactivities whenindividuals areadmitted.

Educationand Training

1.Collaborates in the development and implementation of operationseducation andtrainingplan, includingtrainingfor electronic documentation systems.

2.Mayassist withauditing education and trainingdocumentation, especiallyto prepare forlicensingorcertification reviews.

3.Mayprovide education and trainingon topics such as customer service,programplanning, individual rights, incident management,risk management,health and safetytraining, etc.
4.Providestechnical supportwith QualityImprovementanddocumentationsystemsasrequired.

Personnel Management
1.When approved in largerregions,supervisesQualityImprovementCoordinator,includingcompletingperformance evaluations,scheduling,orientation, and training.

2.Makes recommendationsfor decisions on employee hires, transfers, promotions, salarychanges, discipline, terminations, and similaractions.

3.Resolves employee problems within position responsibilities.

Other

1. Performs other related duties andactivities, as required.

SUPERVISORY RESPONSIBILITIES

Yes, in largerregions wereapproved,supervises QualityImprovement Coordinators.
 

The requirements listed below are representativeof the knowledge, skill, and/or abilitiesrequired to perform thejob:

Education andExperience:

• Bachelor’s degreeor anequivalent combination of educationandexperience thatprovides proficiencyin the areas of responsibilitymaybesubstituted.
   
• Threeyears’experience in qualityimprovement orotherrelatedsocialservicesfield isrequired.

Certificates, Licenses, and Registrations:

• Currentdriver's license, carregistrationandauto insuranceif providingtransportation toindividuals receivingservicesor for other business purpose.

Other Skills and Abilities:

·N/A

Other Requirements:

• Travel as needed

Physical Requirements:

·Light work.Exertingup to 20 pounds of force occasionally, and/or up to10 pounds offorcefrequently,and/or a negligible amount offorce constantlyto moveobjects.If theuse of arm and/or legcontrols requires exertion offorcesgreater than that forsedentarywork and the worker sitsmost of thetime, thejob is rated for light work.

AMERICANS WITH DISABILITIESSTATEMENT

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodations to be determined on a case by case basis.