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Customer Service & Sales Support Rep (Remote)Concentrix • United States
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Customer Service & Sales Support Rep (Remote)

Concentrix
  • US
    United States
  • US
    United States
Jetzt Bewerben

Über

Sales Support Rep
Tech Products (Seasonal, Remote)
The Sales Support Rep
Tech Products (Seasonal, Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position will assist customers taking inbound calls during their purchasing journey. This role includes a sales aspect, where you are expected to achieve a conversion rate of 40% and upsell additional products and services to achieve BTB and protection targets. You will engage in authentic conversations to identify the products and services that best meet the customers' needs and facilitate the order placement. (Military veterans are encouraged to apply.) Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Best Company Culture," and "Best Companies for Career Growth" awards every year? Then a remote Inside Sales Rep
Tech Products position at Concentrix is just the right place for you! As a remote Sales Support Rep
Tech Products (Seasonal), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. As a Sales Support Rep
Tech Products (Seasonal) working from home, you will: Provide inbound sales support to identify customer product needs Achieve a sales conversion rate of 40% and upsell additional products and services to achieve BTB and protection targets Hold authentic, free-flowing conversations with customers to provide order support and complete purchases Ask probing questions to ensure customers are purchasing the right products and services for their needs Identify additional accessories and protection services that fit the customers need and persuade them to purchase the additional products and/or services Use product knowledge, build client relationships, and find new ways to retain customers Track, document, and retrieve information in databases Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred Offer additional products and/or services Deliver expert customer experienceswith a smile. Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Sales Support Rep
Tech Products (Seasonal, Remote) role include: 6+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.) 6+ months of retail experience preferred Strong focus on building customer relationships through positive, high-energy conversations A basic understanding of asking probing questions, upselling, persuasion, building relationships, converting sales, and communication skills Open availability A high school diploma or GED A quiet, distraction-free environment to work from in your home Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Strong computer navigation skills and PC knowledge A desktop or laptop to complete PC and internet testing; A work computer will be provided for this position after hire High Speed internet (no wireless/hotspots or satellite) and a smartphone Must reside in the United States and have a valid U.S. address for residence One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: The base salary for this position is $17.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. DailyPay enrollment option to access pay "early," when you want it Paid training and performance-based incentives Lucrative employee referral bonus opportunities Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more Health and wellness programs with trained partners to help promote a healthy you Mentorship programs that support your rewarding career journey Work-from-home convenience Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice." We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply. The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
  • United States

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  • English
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