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After Sales & Service CoordinatorSomic Packaging, Inc.United States
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After Sales & Service Coordinator

Somic Packaging, Inc.
  • US
    United States
  • US
    United States

Über

Customer Support & Spare Parts Coordination
Serve as primary contact for customers regarding spare parts and standard aftermarket services. Maintain accurate files, records, logs, and ERP data related to parts sales and parts quotes. Engage directly with customers to understand needs and direct inquiries to appropriate solution providers. Support customer parts orders, including parts identification, drawing review, and order processing. Prepare spare parts quotes and process incoming customer purchase orders. Coordinate with Engineering to research parts, alternates, and solutions for obsolete or soon-to-be obsolete components in accordance with approved engineering change and obsolescence procedures; support creation and distribution of technical bulletins. Review order backlog reports, open quotes, and delivery status to ensure timely follow-up and customer communication. Process customer purchase orders in ERP or through customer portals as required (e.g., key customer portals). Service Support
Create service estimates and prepare quotes for installations, commissioning and aftermarket retrofits in coordination with service support, including preparation of invoices and invoicing summaries. Process customer purchase orders in ERP or through customer portals as required (e.g., key customer portals).
  • United States

Sprachkenntnisse

  • English
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