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Manager, Sales SupportBunzl • United States
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Manager, Sales Support

Bunzl
  • US
    United States
  • US
    United States
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Über

Sales Support Manager
Position Overview The Sales Support Manager will report directly to the VP of Sales and play a key role in supporting sales management processes to ensure that the objectives of profitable sales growth and positive customer relationships are consistently achieved. This position will require regular interaction with the VP of Sales, Regional Sales Managers, Manufacturer's Sales Representatives, and Key Account Managers. Additionally, direct communication with distributor customers will be necessary. Occasional travel is expected to facilitate our participation in industry trade and association events and meetings. Responsibilities Provide strategic leadership for sales support operations to ensure alignment with company objectives for profitable sales growth, pricing discipline, and customer satisfaction. Partner closely with the VP of Sales, Regional Sales Managers, Manufacturer's Sales Representatives, and Key Account Managers to develop, govern, and continuously improve sales support processes, tools, and workflows. Establish and oversee lead qualification standards, exercising independent judgment to evaluate customer fit, opportunity size, urgency, and product alignment, and ensure a high-quality sales pipeline. Direct the assignment and prioritization of qualified leads to sales representatives and account managers based on territory strategy, account ownership, capacity, and business priorities. Own pricing governance, including the development and enforcement of pricing workflows, approval thresholds, exception handling, and escalation protocols for customer quotes and price lists. Serve as the organizational owner and subject-matter expert for the CRM platform (e.g., Dynamics), setting governance standards, defining reporting requirements, and ensuring data integrity, forecasting accuracy, and consistent adoption across the sales organization. Lead CRM strategy and continuous improvement efforts by partnering with internal stakeholders to identify system enhancements, optimize sales processes, and improve visibility into pipeline and performance metrics. Design, analyze, and oversee KPIs related to sales performance, pipeline health, pricing effectiveness, and CRM adoption; translate insights into actionable recommendations for executive leadership. Develop and standardize dashboards and reporting tools that enable leadership and sales teams to evaluate performance, identify risks and opportunities, and drive informed decision-making. Directly manage Inside Sales team, including hiring, performance management, coaching, workload prioritization, and professional development, ensuring a high-performing and scalable support function. Represent the sales support function in cross-functional initiatives and as needed, industry trade or association events to support broader commercial strategy and organizational objectives. Qualifications High school diploma or GED required Bachelor's degree in business, Marketing, Communications, or related field preferred 5+ years of experience in sales, customer service, customer experience, customer insights, or related roles 2+ years' experience managing people Strong analytical skills with proficiency in data analysis Excellent project management abilities with proven track record of driving initiatives to completion Outstanding communication skills Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint Customer-focused mindset with passion for advocacy Problem-solving and critical thinking skills 10% (+) travel required Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you'll find Unlimited Potential… your career, our future.
  • United States

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  • English
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